TEAM LEAD

WELLSPRING FACILITY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

WELLSPRING FACILITY MANAGEMENT PTE. LTD. in Singapore invites an experienced housekeeping supervisor to lead daily cleaning operations, ensure standards, and coordinate with clients and suppliers.

You will oversee a team of cleaners, assign tasks, monitor attendance and performance, and handle client feedback. Hands-on cleaning duties remain part of the role, requiring reliability and calm under pressure.

Qualifications

• Previous supervisory experience in housekeeping or facilities management.
• Ability to lead a team and allocate tasks effectively.
• Strong communication with clients, management and staff.
• Reliable, responsible and able to work independently.
• Willingness to perform hands-on cleaning when required.
• Adaptable to fast-paced environments and client directives.

Responsibilities

• Carry out daily cleaning and housekeeping duties as scheduled to required standards.
• Coordinate housekeeping operations and ensure areas are clean and presentable.
• Serve as main contact between housekeeping team, client, management and suppliers.
• Lead, guide, supervise and monitor staff, including attendance and performance.
• Communicate instructions and updates clearly to the team.
• Conduct inspections and promptly rectify cleaning issues.
• Handle client feedback and follow up on corrective actions.
• Monitor use of equipment, chemicals and supplies.
• Maintain records such as attendance, deployments and daily reports.
• Report incidents and operational concerns to management promptly.
• Ensure compliance with policies, client requirements and safety procedures.
• Perform hands-on cleaning and ad-hoc tasks as needed.
• Escalate urgent matters to management when necessary.

Skills

Team leadership

Staff supervision

Communication

Independent worker

Job description

Job Description

• Carry out daily cleaning and housekeeping duties according to the assigned schedule, work instructions, and required standards.
• Coordinate daily housekeeping operations and ensure all assigned areas are properly cleaned, maintained, and presented to the required standards.
• Serve as the main point of contact between the housekeeping team, client, management, and suppliers.
• Lead, guide, supervise, and monitor housekeeping staff, including task allocation, attendance, and work performance.
• Communicate work instructions, client requirements, and operational updates clearly to the housekeeping team.
• Conduct regular inspections and ensure cleaning and housekeeping issues are promptly rectified.
• Handle client feedback, requests, and complaints professionally and follow up on corrective actions.
• Monitor the proper use and condition of cleaning equipment, machines, chemicals, and supplies.
• Maintain basic records, including attendance, manpower deployment, inspections, and daily reports.
• Report incidents, damages, maintenance issues, manpower shortages, and other operational concerns to management promptly.
• Ensure all staff comply with company policies, client requirements, safety procedures, and housekeeping standards.
• Hands-on cleaning duties and ad-hoc housekeeping tasks are required as part of the role.
• Escalate any issues, complaints, incidents, or urgent matters to management promptly when necessary.
• Carry out any other duties assigned by Management or the Client.

Requirements

• Previous experience in a similar supervisory role is preferred.
• Ability to manage, motivate, and guide a team of cleaning staff effectively.
• Responsible, reliable, and able to work independently with minimal supervision.
• Willing to perform hands-on cleaning duties when required.
• Able to work in a fast-paced environment and manage daily operational requirements.
• Able to handle client feedback and complaints professionally and promptly.
• Good problem-solving skills and ability to take appropriate corrective action.
• Basic knowledge of cleaning equipment, machines, chemicals, and safety procedures is an advantage.
• Able to align with client and organisational directives and demonstrate a willingness to learn and adapt to operational requirements.
• Able to work well under pressure and manage stressful situations calmly and professionally.