CLEANING SUPERVISOR

SGS SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

SGS Services Pte. Ltd. in Singapore is seeking a Night Shift Supervisor to oversee a team of cleaners and ensure high-quality service at client sites. You will plan work schedules, train staff, monitor compliance with safety and tender standards, and resolve issues on the floor.

The successful candidate will have a bachelor’s degree, strong communication and leadership abilities, and can multitask under pressure while delivering consistent results.

Qualifications

• Bachelor degree is required.
• Night shift availability is required.
• Prior experience in cleaning or facilities management preferred.
• Excellent interpersonal and communication skills.
• Ability to lead, organize, and troubleshoot issues.
• Able to multitask and work well in a team.
• Capable of handling complaints and resolving conflicts.
• Ability to work under pressure and stay calm.

Responsibilities

• Oversee cleaner team and supervise assigned tasks.
• Plan work schedules and reassign tasks as needed.
• Coach service team and provide guidance.
• Coordinate with clients at worksite and ensure satisfaction.
• Monitor safety compliance and cleaning procedures.
• Identify training needs and conduct on-the-job training.
• Submit daily cleanliness reports.
• Handle complaints and resolve conflicts with clients.
• Assist with facility maintenance and housekeeping tasks when required.

Skills

Interpersonal skills

Communication skills

Leadership

Organizational skills

Troubleshooting

Teamwork

Education

Bachelor's degree

Job description

Job Description:

• Check cleaning equipment condition.
• Coach Service team.
• Coordinate and liaise with clients at worksite.
• Facilitate effective communication and engagement at the workplace.
• Handle complaints and feedback from clients.
• Handle reassignment of tasks when needed.
• Identify training needs for all cleaning staff.
• Implement work plans.
• Inspect work done by cleaners daily.
• Interact and build relationship with customers.
• Monitor and follow upon compliance with cleaning procedures, workplace safety and tender specifications.
• Monitor cleaning material stock level and re-order materials when needed.
• Plan out work schedule for cleaners.
• Provide help and guidance to immediate reports.
• Solve operational problems and make decisions.
• Submit daily cleanliness report.
• Supervise team of cleaners in their assigned task.
• Train cleaners and team leaders on service standards.

Requirements:

• Able to work on night shift
• Bachelor Degree
• Prior relevant work experience is preferred but not compulsory
• Good interpersonal and communication skills
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Good Leadership, organizational and troubleshooting skills
• Can work well in a team
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Can multitask, must help to do cleaning, facility maintenance and housekeeping work if required
• Ability to focus and keep calm under pressure
• Ability to keep track of multiple projects