TCM Clinic Receptionist (Tampines)

YAN SANG TANG TCM PTE. LTD.; Singapore; On-site; SGD 48,000 - 66,000; Full time

Job summary

YAN SANG TANG TCM PTE. LTD. in Singapore seeks a dedicated staff member to measure, dispense, and pack traditional Chinese herbal prescriptions. You will operate decoction equipment, manage inventory, greet patients, and coordinate registrations and bookings.

The role requires fluency in English and Mandarin, cheerful service orientation, and a passion for promoting TCM health products. Retail hours are expected, with strong customer care skills.

Qualifications

• Proven experience or knowledge in TCM herbal dispensing and decoction.
• Fluent in English and Mandarin to communicate with patients and read prescriptions.
• Cheerful, patient, neat, responsible, and service-oriented.
• Enthusiastic about promoting TCM health and wellness products/services.
• Able to work retail hours.

Responsibilities

• Accurately measure, dispense, and pack traditional Chinese herbal prescriptions according to physicians' orders.
• Operate herbal decoction machines/equipment to brew and bottle herbs safely and hygienically.
• Manage herbal inventory, conduct regular stock checks, and maintain storage cleanliness.
• Greet patients, manage registration, queue order, and appointment bookings (phone, WhatsApp, email).
• Handle patient inquiries with patience and professional care.
• Process daily checkout transactions and basic data entry.
• Process patient insurance claims, verify coverage, prepare and submit claim documents.
• Assist in driving sales targets through good patient follow-up and service excellence.

Skills

TCM herbal dispensing

Fluent English

Fluent Mandarin

Customer service

Cash handling

Tools

Herbal decoction equipment

Job description

Key responsibilities

• Accurately measure, dispense, and pack traditional Chinese herbal prescriptions according to physicians' orders.

• Operate herbal decoction machines/equipment to brew and bottle herbs safely and hygienically.

• Manage herbal inventory, conduct regular stock checks, and maintain storage cleanliness.

• Warmly greet patients, manage registration, queue order, and appointment bookings (phone, WhatsApp, email).

• Handle patient inquiries with patience and professional care.

• Process daily checkout transactions, payment collection, and basic data entry.

• Process patient insurance claims, including verifying coverage, preparing and submitting claim documents, and following up on claim status and required supporting documents.

• Assist in driving sales targets through good patient follow-up and service excellence.

Job Requirements

• Proven experience or knowledge in TCM herbal dispensing and decoction is strictly required.

• Fluent in English and Mandarin/Chinese (spoken and written) to communicate with patients and read prescriptions.

• Cheerful, patient, neat, responsible, and service-oriented.

• Enthusiastic about promoting TCM health and wellness products/services.

• Able to retail hours