TCM Clinic Operations Manager

WELLNESS UNICORN PTE. LTD.; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

WELLNESS UNICORN PTE. LTD.

seeks a clinics operations manager to oversee daily TCM clinic operations, coordinate staff, receptionists, therapists, physicians, and treatment room scheduling, and ensure hygiene and regulatory compliance. You will monitor inventory and procurement, prepare operational and sales reports, manage budgeting and revenue tracking, resolve patient feedback, develop SOPs to improve efficiency, promote services and wellness programmes, and build corporate partnerships to

Qualifications

• Diploma or Bachelor’s degree in Business, Healthcare Administration, or a related field.
• 3 years of experience in clinic, healthcare, retail or hospitality management.
• Experience in a TCM or healthcare environment is preferred.

Responsibilities

• Oversee the daily operations of the TCM clinic.
• Manage clinic staff, including receptionists, osteopath therapists, physician and support personnel.
• Coordinate schedules for TCM physicians and treatment rooms.
• Ensure compliance with healthcare regulations, clinic policies, and hygiene standards.
• Monitor inventory of herbs, medical supplies, and equipment, and coordinate procurement.
• Prepare operational, sales, and performance reports.
• Handle budgeting, cost control, and revenue tracking.
• Resolve customer feedback and service issues to maintain high patient satisfaction.
• Develop and implement standard operating procedures (SOPs) to improve efficiency.
• Promote TCM services, health screening packages, and wellness programmes.
• Develop partnerships with corporate clients, identify opportunities to increase clinic revenue and support marketing campaigns.
• Ensure compliance with local healthcare regulations and licensing requirements.

Skills

Staff management

Scheduling

Compliance

Procurement

Reporting

Budgeting

Revenue tracking

Customer satisfaction

SOP development

Partnership development

Marketing support

Education

Business/Healthcare Admin degree

Job description

WELLNESS UNICORN PTE. LTD.

seeks a clinics operations manager to oversee daily TCM clinic operations, coordinate staff, receptionists, therapists, physicians, and treatment room scheduling, and ensure hygiene and regulatory compliance. You will monitor inventory and procurement, prepare operational and sales reports, manage budgeting and revenue tracking, resolve patient feedback, develop SOPs to improve efficiency, promote services and wellness programmes, and build corporate partnerships to