TCM Clinic Director: Patient Experience & Growth

WGT EHR PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Modern TCM healthcare environment

Growth-oriented team culture

Community education exposure

Job summary

Come Here TCM in Singapore is seeking a proactive Clinic Operations & Marketing Coordinator to manage day-to-day operations, patient flow, and front desk coordination. You will coordinate appointments, registrations, and follow-ups while maintaining high standards of cleanliness and service.

You will also assist in marketing initiatives, patient acquisition, and promotion of wellness programs to enhance patient engagement and clinic growth.

Qualifications

• Diploma or Degree in Traditional Chinese Medicine (TCM) or related field preferred.
• Experience in clinic operations, healthcare, retail, or wellness industry is a plus.
• Strong communication and interpersonal skills required.

Responsibilities

• Manage day-to-day clinic operations and ensure smooth patient flow.
• Oversee appointment scheduling, patient registration, and front desk coordination.
• Maintain clinic cleanliness, supplies, and operational efficiency.
• Ensure compliance with clinic procedures and healthcare standards.
• Provide warm and professional service to patients.
• Assist patients with enquiries regarding treatments and services.
• Coordinate follow-ups and maintain good patient relationships.
• Support clinic marketing initiatives (social media, events, promotions).
• Assist in patient acquisition and community outreach programs.
• Promote clinic services and wellness programs to patients.
• Work with the team to improve clinic visibility and patient engagement.
• Introduce and explain treatment packages and wellness programs to patients.
• Support clinic revenue growth through ethical and patient-centred sales.
• Track simple sales and marketing performance metrics.

Skills

Communication skills

Interpersonal skills

Multitasking

Marketing basics

Customer service

Education

Diploma or Degree in Traditional Chinese Medicine (TCM) or related field

Tools

Appointment scheduling system

CRM

Social media platforms

Job description

Come Here TCM in Singapore is seeking a proactive Clinic Operations & Marketing Coordinator to manage day-to-day operations, patient flow, and front desk coordination. You will coordinate appointments, registrations, and follow-ups while maintaining high standards of cleanliness and service.

You will also assist in marketing initiatives, patient acquisition, and promotion of wellness programs to enhance patient engagement and clinic growth.