Systems Support Specialist - Unix/Linux & Windows ITIL

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a customer-focused IT support specialist to join our on-site team in Singapore. You will provide technical assistance to customers, handle mailbox migrations, and coordinate with Tier 2 engineers to resolve complex issues.

The role requires experience with UNIX/Linux, Windows Server, Exchange, and strong troubleshooting and communication skills, with readiness for on-site work and occasional lifting.

Qualifications

• Experience supporting applications on UNIX/LINUX platforms.
• Experience in Windows Server, VM, and ITIL advantageous.
• Motivated individual with a challenger spirit and leadership qualities.
• Troubleshooting and customer-handling skills would be advantageous.
• Able to work on site with some physical lifting required.

Responsibilities

• Provide technical support to customers.
• Identify and escalate priority issues as per client specifications
• Process client service requests and redirect problems to the appropriate resource
• Provide support on documentation, including procedural documentation
• Act as a liaison between customers and Tier 2 support regarding problem escalation.
• Provide client support and technical issue resolution via email and phone
• Perform mailbox migrations between Exchange systems, as well as from other vendors to Exchange, in accordance with procedures to ensure seamless transitions
• Perform health checks and monitor system availability and functionality.
• Provide operational support to system infrastructures.

Skills

UNIX/Linux support

Windows Server

VM

ITIL

Troubleshooting

Customer handling

Leadership qualities

Tools

Exchange Server

Mailbox migration

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a customer-focused IT support specialist to join our on-site team in Singapore. You will provide technical assistance to customers, handle mailbox migrations, and coordinate with Tier 2 engineers to resolve complex issues.

The role requires experience with UNIX/Linux, Windows Server, Exchange, and strong troubleshooting and communication skills, with readiness for on-site work and occasional lifting.