Systems Support Engineer - 24/7 Production & Migrations

IT CONSULTANCY & SERVICES PTE LTD; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

IT Consultancy & Services Pte Ltd is seeking a Systems Executive Intelligent Platforms to provide operational support for system infrastructure and client-facing technical issues.

The role covers production and technical support, troubleshooting, and liaison with Tier 2 teams. Diploma/Degree in CS or related field with 0–2 years experience is typical, and candidates must be willing to work a 12-hour shift schedule in Singapore.

Qualifications

• Diploma or degree in Computer Science or related discipline.
• 0-2 years of experience and familiarity with listed technologies.
• Willing to work 12-hour shifts and 24x7 standby.

Responsibilities

• Provide operational support to system infrastructure and client issues.
• Deliver Production & technical support to customers.
• Identify and escalate priority issues per client specs.
• Prepare procedural documentation.
• Troubleshoot via phone, web tools, and email.
• Advise customers on product usage and issue resolution.
• Liaise with Tier 2 support for problem escalation.
• Perform mailbox migrations between Exchange systems.
• Conduct health checks and monitor system availability.

Skills

Customer support

Troubleshooting

Shift work

Education

Diploma/ Degree in Computer Science or related disciplines

Tools

Redhat Linux

VMware

Google Apps

SMTP

DNS

OWA

Mail Routing

Job description

IT Consultancy & Services Pte Ltd is seeking a Systems Executive Intelligent Platforms to provide operational support for system infrastructure and client-facing technical issues.

The role covers production and technical support, troubleshooting, and liaison with Tier 2 teams. Diploma/Degree in CS or related field with 0–2 years experience is typical, and candidates must be willing to work a 12-hour shift schedule in Singapore.