Systems Executive, Intelligent Platforms (Open to Fresh) (ref 120)

Success IT Consultancy & Services Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Success IT Consultancy & Services Pte Ltd is seeking a Systems Executive Intelligent Platforms to provide operational support for system infrastructure and client services. You will handle production and technical support, manage issue escalation, and assist with documentation and migrations.

The role requires a diploma or degree in Computer Science, 0–2 years of experience with relevant technologies, and willingness to work 12-hour shifts on a 24x7 standby basis.

Qualifications

• Diploma or degree in Computer Science or related disciplines.
• 0-2 years of experience/familiar with and troubleshooting the listed technologies.
• Experience with Redhat Linux, VMware, Google Apps, Internet Mail routing protocol.
• Willing to work on 12hour shift schedule and 24 x 7 standby.

Responsibilities

• Provide operational support to system infrastructure and to clients.
• Provide Production Support & technical support to customers.
• Identify and escalate priority issues per Client specifications; process service requests; redirect problems to appropriate resource.
• Provide support on documentation including procedural documentation.
• Troubleshoot and provide technical support via phone, web, and email.
• Advise customers regarding product usage and address user issues.
• Act as liaison between customers and Tier 2 support for problem escalation.
• Provide client support and technical issue resolution via E-Mail and phone.
• Perform mailbox migrations between Exchange systems and from other vendors to Exchange.
• Perform health checks and monitor availability and functionality of the systems.
• Provide operational support to system infrastructures.

Skills

Troubleshooting

Customer support

Communication

Education

Diploma/ Degree in Computer Science or related disciplines

Tools

Redhat Linux

VMware

Google Apps

SMTP

DNS

OWA

Mail Routing / Message Transport

Job description

Systems Executive Intelligent Platforms

• Responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues.
• Provide Production Support & technical support to customer
• Identify and escalating priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource
• Provide support on documentation including procedural documentation
• Provide troubleshooting and technical support via phone, web based tools and email
• Advise customers regarding the product's proper use and address specific user issues
• Act as a liaison between customers and Tier 2 support regarding problem escalation
• Provide client support and technical issue resolution via E-Mail and phone
• Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions
• Perform health checks and monitor availability and functionality of the systems
• Provide operational support to system infrastructures

Requirements

• Diploma/ Degree in Computer Science or related disciplines
• Typically 0-2 years of experience/familiar with and troubleshooting the following technologies
• Redhat Linux, VMWare, Google Apps, Internet Mail routing protocol
• SMTP, DNS, OWA, and Message Transport / Mail Routing
• Willing to work on 12hour shift schedule and 24 x 7 standby