Microsoft Exchange Server Hands-on Support Engineer / Team Lead (On Prem)

NCS Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NCS Group in Singapore is seeking a Microsoft Exchange Server Hands-on Support Engineer to manage enterprise-scale messaging infrastructure. In this role, you will leverage your expertise to ensure seamless operations and drive automation for complex technical challenges.

The ideal candidate will have a minimum of 3 years of experience managing multi-site data centres, demonstrating strong scripting skills and proven technical expertise in Microsoft Exchange and Active Directory.

Qualifications

• Minimum 3 years of hands-on experience in a similar role managing multi-site data centres with at least 5,000 mailboxes.
• Strong scripting experience in Shell, Bash, and Python.
• Proven track record in building software and systems for infrastructure and application automation.

Responsibilities

• Manage Enterprise Microsoft Exchange and Active Directory environments.
• Build software and systems to manage infrastructure through automation.
• Assess and implement service requests and change requests.

Skills

Hands-on experience in managing multi-site data centres

Strong scripting in Shell, Bash, and Python

Technical operation skills in Enterprise Windows Exchange

Communication skills

Analytical and problem-solving abilities

Experience with ITIL processes

Familiarity with Design Thinking and Agile methodologies

Education

Diploma or Degree in Computer Science, Engineering, or related disciplines

Tools

Microsoft Exchange

Active Directory

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission‑critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

As a Microsoft Exchange Server Hands‑on Support Engineer, you will be part of a dynamic team managing enterprise‑scale messaging infrastructure for our clients. You'll leverage your expertise in Microsoft Exchange and Active Directory to ensure seamless operations across multi‑site data centres, while driving automation and innovation to solve complex technical challenges. This role offers the opportunity to work with cutting‑edge technologies and make a tangible impact on mission‑critical systems.

What will you do?

System Administration & Maintenance

• Manage Enterprise Microsoft Exchange and Active Directory environments to ensure data integrity, performance, and accessibility.
• Implement and maintain Account and Access Management via GPO Policies.
• Execute backup management, vulnerability and patch management, and inventory processes.
• Perform day‑to‑day capacity planning and review performance and statistical logs.

Automation & Infrastructure Development

• Build software and systems to manage infrastructure and applications through automation.
• Develop and maintain scripts using Shell, Bash, and Python to streamline operations.
• Improve system monitoring and alerting to reduce incident resolution time and minimize false positives.
• Enhance system logging and benchmarking to optimize application infrastructure performance.

Project Management & Implementation

• Assess and implement service requests and change requests.
• Plan and execute upgrades, migrations, and platform maintenance activities.
• Analyze, test, patch, and implement changes of broad scope, high complexity, and long duration.
• Document configurations, changes, issues, and technical diagrams for supported systems.

Technical Design & Problem Solving

• Investigate and resolve complex and unusual technical problems.
• Measure and optimize system performance and capacity for Enterprise Email Systems.
• Explore and evaluate new technologies and solutions to advance capabilities.
• Collaborate with engineering and application development teams to improve system performance through environment upgrades.

Qualifications

• Minimum 3 years of hands‑on experience in a similar role managing multi‑site data centres with at least 5,000 mailboxes.
• Strong scripting experience in Shell, Bash, and Python.
• Proven track record in building software and systems for infrastructure and application automation.
• Superior technical operation skills in Enterprise Windows Exchange and Active Directory.
• Experience with ITIL processes including Change Management, Incident Management, Problem Management, and Configuration Management.
• Excellent communication skills to convey technical concepts to both technical and non‑technical stakeholders.
• Strong analytical and problem‑solving abilities to diagnose and resolve software and hardware issues.
• Experience with Design Thinking and Agile methodologies such as Scrum and Kanban.
• Self‑motivated team player who demonstrates initiative, flexibility, and innovation.
• Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) certification.
• Diploma or Degree in Computer Science, Engineering, or related disciplines.