Systems Executive (12hrs Shift-work)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 33,000 - 47,000; Part time

Job summary

ITCAN PTE. LIMITED is seeking a System Executive for a 12 hours shift to provide operational support for our system infrastructure, assist clients, and resolve technical issues.

The role requires hands-on experience with UNIX/Linux, Windows Server, and VM environments, plus strong communication to coordinate with clients and Tier 2 teams. You will handle production support, documentation, health checks, and on-site work as needed, with opportunities to grow in ITIL processes and customer care

Qualifications

• Diploma or equivalent in Computer/IT with 2–3 years working experience.
• 2–3 years system engineer experience supporting UNIX/Linux and applications.
• Training or certification in Windows Server, UNIX/Linux, VM and ITIL would be advantageous.
• Analytical, proactive and able to multi-task and prioritise all work assigned.
• Team player with good English communication skills who can also work independently.
• Motivated individual with challenger spirit and leadership encouraged.
• Exceptional troubleshooting and customer-handling skills advantageous.
• On-site work and lifting heavy items may be required.

Responsibilities

• Provide production support and operational assistance for system infrastructure.
• Support clients and resolve technical issues.
• Identify and escalate priority issues per client specifications.
• Prepare procedural documentation.
• Troubleshoot via phone, web tools and email.
• Advise customers on proper product use and address issues.
• Liaise with Tier 2 support for problem escalation.
• Perform mailbox migrations between Exchange systems.
• Conduct health checks and monitor system availability.

Skills

Customer support

Analytical

Team player

Communication skills

Multi-tasking

On-site work

Problem solving

Education

Diploma in Computer/IT

Tools

Windows Server

UNIX/Linux

VM

ITIL

Job description

Job Description

The System Executive (12 hrs Shift Work) is responsible to provide operational support to system infrastructure, support to the clients and resolution of technical issues.

Responsibilities

• Production Support
• Provide technical support to customer
• Identify and escalate priority issues as per Client specifications, Process client Service Request, Redirect problems to appropriate resource
• Provide support on documentation including procedural documentation
• Provide troubleshooting and technical support via phone, web based tools and email
• Advise customers regarding the product's proper use and address specific user issues
• Act as a liaison between customers and Tier 2 support regarding problem escalation
• Provide client support and technical issue resolution via E-Mail and phone
• Perform mailbox migrations between Exchange systems as well as from other vendors to Exchange for customers in accordance to procedure, to ensure seamless transitions
• Perform health checks and monitor availability and functionality of the systems
• Provide operational support to system infrastructures

Qualifications

• Possess at least a Diploma or its equivalent in Computer / IT with minimum 2-3 years working experience in related field.
• Candidate without working experience may be considered
• 2-3 years of working experience as a System Engineer supporting application of UNIX/LINUX platform and database.
• Trained or certified in Windows Server, UNIX/LINUX, VM and ITIL would be advantageous.
• Analytical, proactive and able to multi-task and prioritize all work assigned.
• Team player with good English communication skills who can also work independently under minimum supervision.
• Motivated individual with challenger spirit and leadership are strongly encouraged to apply.
• Exceptional troubleshooting and customer-handling skills would be advantageous.
• Proactive and responsive on all assigned tasks and incidents and follow up
• Candidate must be able to lift heavy items and able to work onsite.