System Support Engineer

VDL Enabling Technologies Group (Singapore) Pte Ltd; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

VDL Enabling Technologies Group (Singapore) Pte Ltd is seeking an IT Systems Support professional to manage and support company IT systems and networks, ensuring uninterrupted and secure operations in line with company standards. You will handle trouble shooting, security, backups, and engaging external providers for IT maintenance.

The role requires a degree in IT or related field, strong communication, problem solving, and familiarity with Windows and MacOS platforms.

Qualifications

• Degree in IT, Computer Science, Computing, Engineering or relevant field.
• Clear communication skills.
• Problem solving skills.
• Knowledge about different platform (Windows, MacOS).

Responsibilities

• Maintain and update IT systems, devices and peripherals for stable performance.
• Troubleshoot and resolve IT-related technical issues to prevent recurrence.
• Ensure security and access control of IT systems and data against malware and unauthorized access.
• Research new IT developments and propose cost-saving improvements.
• Source and manage external service providers for IT maintenance.
• Create regular backups to ensure business continuity.

Education

Degree in IT/Computer Science/Computing/Engineering or relevant field

Tools

Windows

MacOS

Job description

Purpose:

To manage and provide technical support of IT systems and networks, to ensure uninterrupted and secured business operation, and in compliance with VDL/ETG standard and roadmap.

Key Area of Responsibilities:

• Maintain and update all information technology (IT) systems, its devices and peripherals, within the company to ensure stable and reliable performance.
• Trouble-shoot and resolve all IT-related technical issues and prevent re-occurrences.
• Ensure security and proper access control of all IT-systems, networks and data, so that they are free from malware, spyware, hacking, illegal software and unauthorized access.
• Research and benchmark new developments in the IT industry, and propose improvements to business processes to save costs and drive for better efficiency and productivity.
• Source, communicate and manage external parties or service providers that provide service support and maintenance to operational IT matters.
• Create regular backup of all relevant company's data and store it safely, to ensure Business Continuity, in case of systems and/or network outage.
• Manage access control to company's IT systems and data, to prevent unauthorized access and ensure its security and IP protection.
• Support and participate in company continuous improvement program.

Requirements

• Degree in IT, Computer Science, Computing, Engineering or relevant field.
• Clear communication skills.
• Problem solving skills.
• Knowledge about different platform (e.g. windows, MacOS).

Benefits

• -