System Engineer

SYSNET SYSTEM AND SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

SYSNET SYSTEM AND SOLUTIONS PTE. LTD. is seeking an IT Support Technician to handle day-to-day service requests, troubleshoot endpoint devices, and manage user onboarding/offboarding.

The role includes AD and Office 365 administration, access management, and incident escalation to maintain SLA targets. The ideal candidate will resolve hardware and software issues across desktops, laptops, printers, and mobile devices, while coordinating with vendors and generating routine reports for IT

Qualifications

• Provide day-to-day IT support to end users and resolve service requests within SLA.
• Troubleshoot hardware, software and OS issues on desktops, laptops, printers and mobile devices.
• Manage user provisioning, access control and password resets for efficient onboarding/offboarding.

Responsibilities

• Handle day-to-day service requests and troubleshoot endpoint user devices.
• Process accounts relating to user onboarding, off-boarding and internal movement.
• Perform access management of users and account password reset.
• Act as level 1 AD and MS Office 365 administrator, and handle user administrative tasks.
• Attend to user issues to solve reported IT problems within the SLA.
• Troubleshoot and resolve hardware, OS, software and app problems on desktops, notebooks, printers, and mobile devices.
• Setup and deploy smartphones and tablets.
• Perform incident ticket logging, troubleshooting and escalation to level 2 engineers.
• Generate weekly and monthly reports from monitoring systems.

Skills

End-user support

Troubleshooting

SLA adherence

Incident management

Tools

Active Directory

MS Office 365

Job description

Roles & Responsibilities

• -Handle day-to-day service requests and troubleshoot endpoint user devices.
• -Process accounts relating to user on-boarding, off-boarding and internalmovement.
• -Perform access management of users and account password reset.
• -Act as level 1 AD and MS Office 365 administrator, and handle useradministrative tasks.
• -Attend to user to solve reported IT issues within the stipulated SLA.
• -Troubleshoot and resolve all hardware, operating system, software andapplication problems relating to desktops, notebooks, printers, mobile devicesand PC peripherals.
• -Setup and deploy smartphones (Android, iOS) and tablets (Android, iOS).
• -1st level troubleshooting for network issues and telephony system.
• -Perform day-to-day monitoring of Client monitoring systems and follow up on ITinfrastructure and security alerts.
• -Perform alert identification and correlation.
• -Incident ticket logging, troubleshooting, and performing escalation to level 2engineers.
• -Generate reports from the security monitoring systems and keep track of theremediation progress by the respective system owners.
• -Install / Remove computer software and applications.
• -Perform staging and deployment of new endpoint devices.
• -Maintain updated patch status for all endpoint devices including OS updates,anti-virus updates and software updates.
• -Manage asset inventory of all endpoint devices.
• -Arrange and liaise with contractor/vendor for issues resolution.
• -Perform timely escalation to Client’s Frontend Manager.
• -Update documentation, processes and guidelines.
• -Generate weekly and monthly reports.
• -Be on standby and available to be activated to work location outside workinghours.
• - Carry out any tasks assignedby Client’s Frontend Manager.

(Duties & Responsibilities are subject to change as per Project requirements)