System Engineer

SysNet System and Solutions Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

SysNet System and Solutions Pte Ltd in Singapore seeks an IT Support Specialist to handle day-to-day service requests and troubleshoot endpoint devices. The role covers onboarding/offboarding, access management, and AD/Office 365 administration while meeting SLA targets.

Responsibilities include hardware/software issue resolution, device setup, network and telephony support, monitoring, reporting, and documentation. Willingness to standby for after-hours work is required.

Qualifications

• Experience in IT support and service requests.
• Familiarity with AD and Office 365 is a plus.
• Ability to work with SLAs and provide timely resolutions.

Responsibilities

• Handle day-to-day service requests and troubleshoot endpoint user devices.
• Process accounts relating to user on-boarding, off-boarding and internal movement.
• Perform access management of users and account password reset.
• Act as level 1 AD and MS Office 365 administrator, and handle user administrative tasks.
• Attend to user to solve reported IT issues within the stipulated SLA.
• Troubleshoot and resolve hardware, OS, software and application problems relating to desktops, notebooks, printers, mobile devices and PC peripherals.
• Setup and deploy smartphones (Android, iOS) and tablets (Android, iOS).
• 1st level troubleshooting for network issues and telephony system.
• Perform day-to-day monitoring of Client monitoring systems and follow up on IT infrastructure and security alerts.
• Perform alert identification and correlation.
• Incident ticket logging, troubleshooting, and performing escalation to level 2 engineers.
• Generate reports from the security monitoring systems and keep track of the remediation progress by the respective system owners.
• Install / Remove computer software and applications.
• Perform staging and deployment of new endpoint devices.
• Maintain updated patch status for all endpoint devices including OS updates, anti-virus updates and software updates.
• Manage asset inventory of all endpoint devices.
• Arrange and liaise with contractor/vendor for issues resolution.
• Perform timely escalation to Client’s Frontend Manager.
• Update documentation, processes and guidelines.
• Generate weekly and monthly reports.
• Be on standby and available to be activated to work location outside working hours.
• Carry out any tasks assigned by Client’s Frontend Manager.

Job description

Roles & Responsibilities

• -Handle day-to-day service requests and troubleshoot endpoint user devices.
• -Process accounts relating to user on-boarding, off-boarding and internalmovement.
• -Perform access management of users and account password reset.
• -Act as level 1 AD and MS Office 365 administrator, and handle useradministrative tasks.
• -Attend to user to solve reported IT issues within the stipulated SLA.
• -Troubleshoot and resolve all hardware, operating system, software andapplication problems relating to desktops, notebooks, printers, mobile devicesand PC peripherals.
• -Setup and deploy smartphones (Android, iOS) and tablets (Android, iOS).
• -1st level troubleshooting for network issues and telephony system.
• -Perform day-to-day monitoring of Client monitoring systems and follow up on ITinfrastructure and security alerts.
• -Perform alert identification and correlation.
• -Incident ticket logging, troubleshooting, and performing escalation to level 2engineers.
• -Generate reports from the security monitoring systems and keep track of theremediation progress by the respective system owners.
• -Install / Remove computer software and applications.
• -Perform staging and deployment of new endpoint devices.
• -Maintain updated patch status for all endpoint devices including OS updates,anti-virus updates and software updates.
• -Manage asset inventory of all endpoint devices.
• -Arrange and liaise with contractor/vendor for issues resolution.
• -Perform timely escalation to Client’s Frontend Manager.
• -Update documentation, processes and guidelines.
• -Generate weekly and monthly reports.
• -Be on standby and available to be activated to work location outside workinghours.
• - Carry out any tasks assignedby Client’s Frontend Manager.

(Duties & Responsibilities are subject to change as per Project requirements)