System Analyst (Product Office) - Housing Management Group

sggovterp; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

sggovterp is seeking a proactive System Analyst to support delivery and enhancement of digital products, serving as the main bridge between business process owners and technical teams. You will translate needs into functional specifications, collaborate with developers and vendors, and manage end-to-end delivery, including UAT and training materials.

A 1+1 year contract is offered, with emphasis on process improvement, digital transformation, and alignment with organisational objectives.

Qualifications

• Relevant qualifications in Computer Science, Information Systems, UX/UI, or related discipline.
• At least 5 years of relevant experience in systems analysis, business analysis, digital product delivery or project management.
• Strong experience in requirements gathering, business process analysis, stakeholder engagement, and change management.
• Good understanding of SDLC, Agile delivery methodologies and enterprise systems integration.
• Experience working with cross-functional teams comprising business users, technical teams and vendors.
• Familiarity with ICT governance, procurement, IT security and data management practices is an advantage.

Responsibilities

• Partner with business stakeholders to understand needs and identify opportunities to improve business processes through digital solutions.
• Translate business requirements into clear functional specifications, user stories and system requirements for technical teams and vendors.
• Work closely with process owners, tech product specialists, developers and vendors to design, develop and implement digital solutions that meet business and operational needs.
• Facilitate stakeholder discussions to align business objectives, solution design and implementation plans.
• Conduct business process analysis, process re-engineering and feasibility studies to support solution design and digital transformation initiatives.
• Define and drive the long-term product roadmap and strategic direction, prioritising initiatives in alignment with organisational objectives.
• Manage the end-to-end delivery of system enhancements and projects, including planning, implementation, testing, deployment and post-implementation support.
• Coordinate User Acceptance Testing (UAT), develop test scenarios and acceptance criteria, and ensure solutions meet business requirements and quality standards.
• Monitor project progress, identify risks and issues, and work with stakeholders to resolve them in a timely manner.
• Prepare management updates, project documentation, user guides and training materials to support implementation and change management.
• Analyse system performance, operational data and user feedback to identify enhancement opportunities and recommend continuous improvements.
• Develop dashboards, reports and performance metrics to support business monitoring and decision-making.
• Support procurement activities, vendor management and compliance with organisational, IT security and data governance policies.
• Keep abreast of emerging technologies, digital trends and best practices to drive innovation and improve service delivery.

Skills

Analytical reasoning

Stakeholder management

Requirements gathering

Agile methodologies

SDLC knowledge

Education

Computer Science / Information Systems

Job description

What the role is

We are looking for a proactive and analytical System Analyst to support the delivery and continuous enhancement of our digital products. As the key liaison between business process owners and technical product teams, you will translate business needs into effective digital solutions, facilitate system implementation and drive continuous improvements to business processes and user experience.

What you will be working on

• Partner business stakeholders to understand business needs, analyse requirements and identify opportunities to improve business processes through digital solutions.
• Translate business requirements into clear functional specifications, user stories and system requirements for technical teams and vendors.
• Work closely with process owners, tech product specialists, developers and vendors to design, develop and implement digital solutions that meet business and operational needs.
• Facilitate stakeholder discussions to align business objectives, solution design and implementation plans.
• Conduct business process analysis, process re-engineering and feasibility studies to support solution design and digital transformation initiatives.
• Define and drive the long-term product roadmap and strategic direction, prioritising initiatives in alignment with organisational objectives.
• Manage the end-to-end delivery of system enhancements and projects, including planning, implementation, testing, deployment and post-implementation support.
• Coordinate User Acceptance Testing (UAT), develop test scenarios and acceptance criteria, and ensure solutions meet business requirements and quality standards.
• Monitor project progress, identify risks and issues, and work with stakeholders to resolve them in a timely manner.
• Prepare management updates, project documentation, user guides and training materials to support implementation and change management.
• Analyse system performance, operational data and user feedback to identify enhancement opportunities and recommend continuous improvements.
• Develop dashboards, reports and performance metrics to support business monitoring and decision-making.
• Support procurement activities, vendor management and compliance with organisational, IT security and data governance policies.
• Keep abreast of emerging technologies, digital trends and best practices to drive innovation and improve service delivery.

What we are looking for

Qualifications and Experience

• Relevant Qualifications in Computer Science, Information Systems, UX/UI, business or a related discipline.
• At least 5 years of relevant experience in systems analysis, business analysis, digital product delivery or project management.
• Strong experience in requirements gathering, business process analysis, business process re-engineering, stakeholder engagement, and change management.
• Good understanding of system development lifecycle (SDLC), Agile delivery methodologies and enterprise systems integration.
• Experience working with cross-functional teams comprising business users, technical teams and vendors.
• Familiarity with ICT governance, procurement, IT security and data management practices is an advantage.

Competencies

• Strong analytical, conceptual and problem-solving skills.
• Excellent communication, facilitation and stakeholder management skills.
• Ability to bridge business and technical teams and communicate effectively with both.
• Strong planning, organisational and project coordination skills.
• Customer-focused, adaptable and committed to continuous improvement.
• Self-motivated, meticulous and able to work independently as well as collaboratively in a team environment.

Successful candidate will be offered a 1+1 year contract.