Digital Business Analyst

User Experience Researchers Pte Ltd; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

User Experience Researchers Pte Ltd in Singapore seeks a seasoned product-focused professional to champion a product mindset and drive user-centered discovery. You will partner with government and business teams to define vision, prioritize features, and guide delivery.

The role emphasizes agile delivery, stakeholder collaboration, and ongoing improvement across enterprise systems, with strong emphasis on governance and security frameworks.

Qualifications

• Degree in CS/IT/Engineering or related field.
• Minimum 5 years in a business analysis, product owner, or similar role.
• Proven experience with Agile, Scrum or similar methodologies.
• Applied product thinking to solve complex problems.
• Experience supporting and managing existing enterprise systems with vendors/agents.
• Familiarity with government frameworks, security policies, and compliance standards.
• Working knowledge of AI tools is a strong advantage.

Responsibilities

• Champion a product mindset to understand user needs and articulate the 'why' behind new features.
• Partner with business teams to elicit citizen, business, and agency needs.
• Apply Product Management, Design Thinking, and Service Design methods.
• Evaluate technologies aligning with the client's digital direction.
• Collaborate in Agile to define user stories and backlog.

Skills

Product thinking

Agile/Scrum

Stakeholder engagement

Analytical skills

Facilitation

Problem-solving

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

AI tools

Job description

Key Responsibilities

• Embrace Product Thinking: Champion a product mindset to develop a deep understanding of user needs and the problems we are trying to solve. Go beyond requirements gathering to define and articulate the 'why' behind new features and initiatives.
• User-Centric Discovery: Partner with the client's business teams to elicit citizen, business, and agency needs through human-centric and visual methods.
• Modern Methodologies: Apply Product Management, Design Thinking, and Service Design methodologies to identify pain points, define product vision, and design future-state solutions.
• Strategic Technology Evaluation: Evaluate and recommend appropriate technologies that align with the client's digital direction (e.g., cloud adoption, legacy modernization, government technology stacks), with a focus on building scalable and sustainable products.
• Iterative Delivery: Collaborate within an Agile framework to define user stories, set acceptance criteria, and manage the product backlog to ensure a continuous flow of value.
• Product Lifecycle Management: Support the business and operational needs of existing systems, treating them as products with a lifecycle that includes iterative enhancements, issue resolution, and eventual decommissioning.
• Stakeholder Collaboration: Liaise with internal business stakeholders, other government agencies, and industry professionals to ensure product-market fit and alignment with the broader ecosystem.
• Vendor and Partner Management: Work closely with system vendors, interface partners, and helpdesk teams to identify, troubleshoot, and resolve system-related issues, ensuring they align with the product roadmap.
• Continuous Improvement: Proactively analyze product performance and user feedback to propose data-driven improvements and champion digital innovation.
• Government Compliance: Ensure all solutions align with relevant government policies, including digital governance, security, and compliance requirements.

Requirements

• A degree in Computer Science, Information Technology, Computer/Electronics Engineering, or a related field.
• Minimum 5 years of experience in a business analysis, product owner, or similar role within a product-centric environment.
• Proven track record in Agile, Scrum, or other modern product development methodologies.
• Demonstrated experience in applying product thinking and product ways of working to solve complex problems.
• Experience in supporting and managing existing enterprise systems, including liaising with vendors, helpdesks, and multi-agency stakeholders.
• Familiarity with government frameworks, security policies, and compliance standards.
• Working knowledge of AI tools and concepts is a strong advantage.
• Strong analytical, facilitation, and problem-solving skills, particularly in discovery and prototyping.
• Excellent stakeholder engagement and communication skills, with the ability to influence and pitch ideas effectively.
• Self-motivated, adaptable, and eager to continuously learn and improve.