SYSTEM ANALYST (Banking, Central/Contract/Up to 6K)

RMA CONSULTANTS PTE LTD; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

RMA CONSULTANTS PTE LTD in Singapore is seeking a proactive System Analyst to join the IBG Digital team. The role oversees the end-to-end product lifecycle for corporate digital platforms, connecting business needs with technical implementation and commercialization for the Singapore market.

The position requires 5+ years in financial services or consulting, strong analytical and communication skills, and experience with Excel, PowerPoint, and JIRA.

Qualifications

• Bachelor's degree with 5+ years of experience in financial services or consulting.
• Proven ability to manage complex project plans with multiple deliverables and stakeholders.
• Strong problem solving, communication and adaptability in a fast-paced environment.

Responsibilities

• Support product roadmap initiatives and coordinate prioritization with technical and business stakeholders.
• Map end-to-end customer journeys and validate against VoC to identify friction points.
• Execute go-to-market strategies and internal/external communications (EDMs).
• Create training content and conduct sessions for internal stakeholders.
• Perform data analysis and model business scenarios with technical partners; evaluate RCA and sign off on fixes.
• Provide weekend support (1-2 weekends per month) for live system verifications and critical releases.

Skills

Excel

PowerPoint

JIRA

UAT

Education

Bachelor's degree

Job description

The Role:

We are seeking a proactive and versatile System Analyst to join our IBG Digital team. This country specific role focuses on the end-to-end product lifecycle for corporate digital platforms, bridging the gap between business needs, technical implementation, and commercialization for Singapore market.

Responsibilities:

• Product Development & Support: Support product roadmap initiatives, and coordinate prioritization with technical and business stakeholders.
• Customer Journey Optimization: Map end-to-end customer journeys, validate against client feedback/Voice of the Customer (VoC), and proactively identify friction points and possible solutions
• Commercialization& Promotion: Execute go-to-market strategies, including internal/external communications (EDMs).
• Stakeholder Enablement: Create training content and conduct educational sessions for internal stakeholders (CMs, IMs, RMs, Sales).
• Operational Excellence:
  • Perform data analysis, including extraction, transformation, and segmentation, to model various business scenarios. Translate these insights into holistic, actionable solutions with collaboration with technical partners.
  • Evaluate root-cause analysis provided by production support team for issues and sign off on the RCA, interim workarounds & solutions
  • Provide weekend support (1-2 weekends per month) to conduct live system verifications and provide formal business sign-off for critical platform releases.

Requirements & Skills:

• Experience: Bachelor's degree with 5+years of experience in financial services or consulting industry. Demonstrated success in managing complex project plans with multiple deliverables and stakeholders.
• Problem Solving & Adaptability: Creative problem solver with a process-driven mindset; works well independently and within a fast-paced team.
• Technical Proficiency:
  • Data & Presentation: Excellent working knowledge of Excel (Data crunching, XLOOKUP, Pivot Tables) and PowerPoint (designing high-impact communication materials).
  • Product Tools: Proficient in JIRA; experienced in writing business requirement user stories and performing user story grooming with technical teams.
  • Testing: Hands-on experience in User Acceptance Testing (UAT) for system/app releases.
• Communication: Exceptional verbal and written communication skills with the ability to manage competing priorities and keep stakeholders & team lead informed on critical escalations.

Preferred Qualifications (Plus Points)

• Direct experience with corporate internet banking applications.
• Exposure to AI productivity tools (e.g., Microsoft Copilot)

Contract:

One year/extendable, to start asap

Why You'll Love This Role

Looking for a dynamic role as a System Analyst? This is an exciting opportunity to join a digital team where you can play a key role in product development, customer experience and product commercialization.