System Analyst

Housing and Development Board; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Housing and Development Board (HDB) invites applications for a role within the Digital Retail Solutions team. You will help deliver integrated retail ICT solutions for HDB commercial properties, maintaining systems like the Tenancy Management System, ShopperLink and RetailerLink to support end-to-end operations.

You should be meticulous, resourceful and independent, with strong analytical, written and verbal communication skills.

Qualifications

• Strong analytical skills and excellent communication and writing abilities.
• Independent and meticulous, with a proactive mindset.
• Background in real estate management is advantageous but not required.

Responsibilities

• Work with team members, internal customers, tenants/owners and other government agencies.
• Coordinate with external vendor team for system maintenance and enhancements.
• Design, enhance and maintain the Tenancy Management System to manage tenancies from allocation to termination.
• Design, enhance and maintain ShopperLink to support promotional campaigns and improve user engagement.
• Design, enhance and maintain RetailerLink to digitalise customer-facing e-Services for convenience.
• Lead generation of innovative digital ideas and implement digital initiatives to enhance customer experience for HDB malls.
• Lead the re-engineering of existing processes in collaboration with stakeholders to develop future-ready retail solutions and foster partnerships.

Education

Computer Science

Computer Engineering

Information Systems

Business Analytics

Job description

What the role is:

You will be part of the Digital Retail Solutions team that is responsible for the delivery of integrated retail solutions for the commercial properties under HDB. The key purpose is to maintain and enhance outsourced ICT systems (including web and mobile apps) that provide end-to-end support for HDB commercial activities. These ICT systems are the Tenancy Management System, RetailerLink and ShopperLink.

What you will be working on:

The key accountabilities include:

• Working with team members, internal customers, tenants/owners, other government agencies and coordinating with the external vendor team for the system maintenance and enhancement works.
• Design, enhance, and maintain the Tenancy Management System to manage the entire lifecycle of tenancies and sold shops, from initial allocation to termination, leveraging cutting-edge ICT solutions to improve staff productivity.
• Design, enhance, and maintain ShopperLink, utilising advanced ICT tools to support commercial campaigns and promotions, thereby enhancing the dynamism of our heartland shops.
• Design, enhance, and maintain RetailerLink, digitalising customer-facing e-Services to improve the user experience and bring convenience to our customers, ensuring a seamless and efficient experience.
• Spearhead the generation of innovative digital ideas and the implementation of digital initiatives aimed at enhancing customer experience for HDB malls, leveraging ICT advancements.
• Lead the re-engineering of existing processes, collaborating with stakeholders and leveraging ICT expertise to develop future-ready, industry-standard retail solutions.
• Cultivate and nurture relationships with key partners and stakeholders, leveraging ICT capabilities to drive effective engagement and collaboration.

What we are looking for:

We are looking for a highly motivated candidate who is extremely meticulous, resourceful and independent. You should also possess strong analytical skills as well as excellent communication and writing skills. Background in real estate management would be advantageous but not required.

The candidate should be trained in the following skillsets/qualifications or equivalent:

• Computer Science
• Computer Engineering
• Information Systems
• Business Analytics

About Housing and Development Board

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home.Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation’s skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.