Survey Operations Team Lead - 10-Month Contract

PERSOL; Singapore; On-site; SGD 33,000 - 50,000; Part time

Job summary

PERSOL is seeking a Survey Supervisor to lead a team of Survey Officers at our Novena office. The role focuses on achieving service levels, meeting timelines, and maintaining high quality through coaching and performance management.

Requirements include a Diploma or equivalent and 2–3 years in a supervisory capacity, with proficiency in Excel, PowerPoint, and Word. The position is a 10-month contract based in Singapore, with a 5-day work week and up to 44 hours per week.

Qualifications

• Diploma or equivalent is required.
• 2-3 years’ experience in supervisory position.
• Proficiency with Microsoft Excel, PowerPoint and Word.
• Able to communicate effectively with internal and external stakeholders.
• Experience handling escalations and complaints is advantageous.

Responsibilities

• Support Project Manager to meet survey objectives.
• Lead a team of Survey Officers to achieve service levels and timelines.
• Ensure daily KPIs are met by the team.
• Handle escalations/complaints via service recovery calls.
• Conduct field visits with junior members for survey collection.
• Perform call audits for script adherence and quality of service.
• Coach and develop team, set goals, and conduct year-end appraisals.

Skills

Team leadership

Escalation handling

Communication

Coaching

Education

Diploma or equivalent

Tools

Microsoft Excel

PowerPoint

Word

Job description

PERSOL is seeking a Survey Supervisor to lead a team of Survey Officers at our Novena office. The role focuses on achieving service levels, meeting timelines, and maintaining high quality through coaching and performance management.

Requirements include a Diploma or equivalent and 2–3 years in a supervisory capacity, with proficiency in Excel, PowerPoint, and Word. The position is a 10-month contract based in Singapore, with a 5-day work week and up to 44 hours per week.