Support Technician / Engineer

MEDIAONLINE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

MEDIAONLINE INTERNATIONAL PTE. LTD. is seeking a hands-on Field Support Engineer to install, configure, and troubleshoot our digital signage hardware and CMS software for clients in Singapore.

You will split time between in-office preparation, on-site deployments, and urgent troubleshooting within strict SLA timelines, with emphasis on secure network integration and clear service reporting.

Qualifications

• Diploma in Cybersecurity or related technical field required.
• Strong troubleshooting skills across Windows and Linux environments.
• Solid understanding of LAN, VLANs, DNS and IP routing.

Responsibilities

• Digital signage hardware setup in-office before deployment.
• CMS software support, configurations, and troubleshooting for clients.
• Monitor and resolve SLA-bound incidents and requests.
• On-site deployment and hands-on troubleshooting at client premises.
• Prepare comprehensive service reports with root cause and actions.
• Configure network settings (TCP/IP, Wi-Fi, LAN) on-site for secure connections.

Skills

Windows troubleshooting

Linux troubleshooting

Networking basics

Edge hardware handling

Field support

Education

Diploma in Cybersecurity

Computer Engineering

Network Security

Job description

The day-to-day focus of this role is the hands-on setup, delivery, and troubleshooting of our digital signage hardware and CMS software solutions. You will split your time between preparing systems in the office, responding to client support tickets within strict SLA timelines, and heading out on-site for deployment and emergency troubleshooting.

Key Responsibilities (The Daily Focus)

• Digital Signage Hardware Setup: Assemble, configure, and stress-test digital signage media players, mini PCs, and commercial displays in the office before deployment.

• CMS Software Support: Manage, update, and troubleshoot our Content Management System (CMS) software configurations for clients, ensuring seamless content playback.

• SLA & Incident Management: Monitor incoming support requests and ensure all client issues are acknowledged, diagnosed, and resolved within committed Service Level Agreement (SLA) response times.

• On-Site Support & Troubleshooting: Travel to client premises for physical installation, hardware replacement, and urgent hands-on troubleshooting when issues cannot be resolved remotely.

• Service Reporting: Author comprehensive, clear, and professional Service Reports post-incident or post-maintenance, documenting the root cause, actions taken, and obtaining client sign-off.

• Network Integration: Configure basic network settings (TCP/IP, Wi-Fi, 4G routers, LAN) on-site to ensure media players connect securely and reliably to our servers.

Qualifications & Skills

• Education: Diploma in Cybersecurity, Computer Engineering, Network Security, or a closely related technical field.

• Core Technical Skills:

  • Strong troubleshooting skills with Windows/Linux OS and PC hardware components.

  • Solid understanding of basic networking concepts (LAN, VLANs, DNS, and IP routing) to secure and connect edge devices.

  • Comfort with hands-on field equipment and physical hardware handling.

• Operational Strengths:

  • Ability to handle client-facing situations professionally under pressure (especially when meeting tight SLA targets).

  • Good technical documentation skills for generating clear service reports.

  • A security-first mindset to ensure client-facing display networks are kept secure.