Support Officer (Management Information Systems)

Staffhub Group; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Staffhub Group is seeking a Support Officer (Management Information Systems) in Singapore. The role provides day-to-day technical support for network, desktop systems and office equipment, while monitoring and maintaining computer systems.

You will set up new user accounts and assist with server and O365 administration. The ideal candidate has a IT-related diploma/degree, good hardware/software knowledge, and strong communication skills.

Qualifications

• Diploma/Degree in IT or equivalent IT certificate.
• Good knowledge of computer hardware and software.
• Experience in computer support roles.
• Excellent interpersonal and written/verbal communication skills.
• Familiar with PowerShell, O365 Admin and SharePoint.
• Webpage design knowledge is a plus; Autodesk/Bentley knowledge is advantageous.

Responsibilities

• Provide day-to-day IT support for network, desktop systems and office equipment.
• Monitor and maintain company computer systems; install/configure hardware/software; resolve issues.
• Respond promptly to service requests and incidents.
• Set up user accounts for new staff.
• Repair or replace equipment as needed.
• Provide basic training and guidelines for new staff.
• Administer Server and O365 environments.
• Perform other duties as assigned by Supervisor.

Skills

Interpersonal skills

Problem-solving

Written & verbal communication

IT support experience

Networking basics

Education

Diploma/Degree in IT

IT Certification

Tools

PowerShell

O365 Administration

SharePoint

Webpage design

Autodesk

Bentley

Job description

Support Officer (Management Information Systems)

Job Openings Support Officer (Management Information Systems)

About the job Support Officer (Management Information Systems)

Responsibilities:

• Provide day-to-day technical support to employees on network infrastructure, desktop systems and first level support for office equipment (printers and scanners).
• Monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.
• Responding in a timely manner to service issues and requests
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Provide basic training and guidelines for new staff member
• Server and O365 Administration
• Other duties as assigned by Supervisor

Requirements:

• Diploma/Degree in IT / Equivalent IT Certificate from a recognized college.
• Must have good knowledge of computer hardware and software.
• Experience in computer supports.
• Excellent interpersonal, good written and verbal communication skills.
• Problem-solving skills.
• Familiar with PowerShell, O365 Administration, and Share Point.
• Knowledge of webpage design will be an added advantage.
• Familiar with Autodesk and Bentley configuration will be an added advantage