Support Analyst - Enterprise SaaS for Field Teams (Hybrid)

DOLPHIN DYNAMICS LABS PTE. LTD.; Singapore; Hybrid; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Direct access to founders

Learning through releases

Work with mining and energy customers

Job summary

SafeDay (Dolphin Dynamics Labs) is hiring a Support Analyst in Singapore to work with the founders and an experienced team. You’ll start with well-scoped support tickets and learn the enterprise software as you go, collaborating with developers through the full development cycle.

You’ll support frontline users across diverse sites, with strong emphasis on problem solving, documentation, and user education. Training on the platform is provided.

Qualifications

• 1+ years in application support or customer-facing tech role.
• Structured, analytical approach to problem solving.
• Comfortable with web and mobile apps on multiple platforms.
• Clear written and spoken English; multilingual is a plus.
• Patience and care when assisting users under pressure.
• Willingness to use AI tools and verify outputs.

Responsibilities

• Respond to support requests from client administrators and field users.
• Investigate issues, reproduce them and document steps for the dev team.
• Configure forms, workflows and user access using our in-house form designer.
• Peer test new content and features; run release testing across devices.
• Write and maintain user guides and help articles.
• Support client onboarding and training sessions.
• Spot recurring issues and suggest product improvements.

Skills

Structured problem solving

English communication

Web and mobile apps

Attention to detail

Patience and care

AI tool usage

Tools

Jira

JSON basics

Job description

SafeDay (Dolphin Dynamics Labs) is hiring a Support Analyst in Singapore to work with the founders and an experienced team. You’ll start with well-scoped support tickets and learn the enterprise software as you go, collaborating with developers through the full development cycle.

You’ll support frontline users across diverse sites, with strong emphasis on problem solving, documentation, and user education. Training on the platform is provided.