Enterprise Support Engineer

Figma; Singapore; On-site; SGD 89,870 - 128,386; Full time

Job summary

Figma is seeking an Enterprise Specialist to enhance our Product Support team in Singapore. This role involves supporting Enterprise-level customers, ensuring high-quality service, and collaborating with Sales, Product, and Engineering teams.

The ideal candidate will have over 3 years of support experience in a SaaS environment, with strong troubleshooting skills in SAML/SSO. Join us in shaping the future of design and collaboration!

Qualifications

• 3+ years of experience working in a Support environment for a technical SaaS product.
• Experience working with Enterprise customers and troubleshooting complex issues.
• Ability to evaluate business impacts of technical issues.

Responsibilities

• Develop expertise in Figma's products to diagnose inquiries.
• Interact with customers daily, taking ownership of cases.
• Partner with Sales teams to guide organizations through configurations.
• Capture product and process gaps, recommending improvements.

Skills

Technical support expertise

SAML/SSO troubleshooting

System administration

Cross-functional alignment

Fluency in Korean

Fluency in English

Tools

Adobe XD

Sketch

Framer

Job description

Figma is seeking an Enterprise Specialist to enhance our Product Support team in Singapore. This role involves supporting Enterprise-level customers, ensuring high-quality service, and collaborating with Sales, Product, and Engineering teams.

The ideal candidate will have over 3 years of support experience in a SaaS environment, with strong troubleshooting skills in SAML/SSO. Join us in shaping the future of design and collaboration!