Systems Analyst & Technical Writer - Frontline Safety SaaS

DOLPHIN DYNAMICS LABS PTE. LTD.; Singapore; Híbrido; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

SafeDay, a frontline-focused SaaS platform, seeks a Systems Analyst / Technical Writer in Singapore. You will learn the platform in depth, document workflows, and create user guides, knowledge base articles, and training materials for diverse users.

You will work with developers through the full development cycle, producing clear guides and release notes, and helping translate content for multilingual users. The role emphasizes usability for frontline operators and strong English writing.

Formación

• 3+ years writing product documentation, technical guides or training material.
• Experience analysing and documenting how software systems and workflows work.
• Excellent written and spoken English. Clear, simple writing is the core of this role.
• Mandarin, French or Mongolian is a strong plus. You will use it to support users and help translate app content.
• Able to explain complex concepts simply.
• Able to create diagrams and short video tutorials.
• Comfortable with web and mobile apps across iOS, Android and desktop browsers.
• Attention to detail.
• You use AI tools to work faster, not to think for you. We use Claude Enterprise. Every guide, release note and reply you publish must be accurate and checked by you.

Responsabilidades

• Analyse user requests, troubleshoot issues and write them up clearly so the development team can resolve them quickly.
• Write and maintain user guides, knowledge base articles and release notes.
• Create training material, presentations, diagrams and short video tutorials.
• Peer test new content and features as they are built.
• Run release testing across devices before each release goes live.
• Work with the development team to understand new features and workflows before they ship.
• Contribute to product design discussions with a focus on usability for frontline users.
• Help translate app content and documentation.

Conocimientos

Technical writing

Documentation strategy

Software workflows analysis

Explain complex concepts

Diagrams & video tutorials

English fluency

Mandarin support

Multilingual support

Web & mobile apps

Herramientas

Jira

Confluence

Descripción del empleo

SafeDay, a frontline-focused SaaS platform, seeks a Systems Analyst / Technical Writer in Singapore. You will learn the platform in depth, document workflows, and create user guides, knowledge base articles, and training materials for diverse users.

You will work with developers through the full development cycle, producing clear guides and release notes, and helping translate content for multilingual users. The role emphasizes usability for frontline operators and strong English writing.