Supervisor, Sky Residence

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking a Supervisory professional to support the Management team in coordinating restaurant operations, staff and guest services. You will lead a team of Captains, Service Attendants, Bartenders and Hosts, ensuring service standards and excellent guest experiences.

This role requires a Diploma or Certificate with extensive F&B experience and at least 2 years in a supervisory capacity in a luxury setting.

Qualifications

• Certificate or Diploma with extensive F&B experience.
• Minimum 2 years supervisory experience in a 5-star hotel or deluxe restaurant.
• Basic service and operational knowledge; well-groomed, professional appearance; willing to work shifts.

Responsibilities

• Plan, coordinate and manage staff to ensure efficient restaurant operations.
• Lead a team of captains, service attendants, bartenders and hosts.
• Ensure guest satisfaction and resolve issues promptly.
• Review reservations and seating arrangements; monitor cleanliness and setup.

Skills

Staff supervision

Leadership

Guest services

Team building

Education

F&B certification

Job description

WE TAKE YOU ABOVE BEYOND

Job Responsibilities

• As Supervisor, your role will be to assist the Management team with the following:
• Assist the management staff in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. Leading a team of Captains, Service Attendants, Bartenders, and Hosts.
• Provide strong presence and leadership amongst the team in absence of management Staff.
• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency
• Review operating results with the team and identify opportunities to improve performance
• Monitor all cashiering procedures are processed in compliance with accounting standards.
• Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.
• Review the reservation book, pre-assign designated tables and follow up on all special requests
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business
• Take personal responsibility to resolve guest issues
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements
• Responsible for coordinating training of all staff as required
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

Education & Certification

• Certificate or Diploma and extensive F&B experience

Experience

• A minimum of 2 years’ experience at a supervisory level in a 5-star hotel or a deluxe restaurant

Other Prerequisite

• Basic service and operational knowledge
• Have a well-groomed, professional appearance.
• Willing and able to work on shifts, weekends and public holidays
• Able to perform under pressure.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline.

Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment.

It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.