Supervisor / Management Trainee

HELLO LABS PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

HELLO LABS PTE. LTD. in Singapore seeks a front-of-house leader to manage the service crew, uphold culture and service standards, and report to the Operations Manager in daily duties for smooth dine-in and delivery operations.

You will implement workflows, train staff, manage scheduling, address operational faults, and ensure quality presentation of food and beverages while maintaining up-to-date POS and delivery platforms and stock levels.

Responsibilities

• Manage the service crew and lead with the Company's leadership values
• Learn and cultivate the right culture and team spirit within the Outlet and Company
• Report to and support the Operations Manager / Outlet Supervisor in duties to run the Outlet(s)
• Implement workflows and processes to ensure smooth operation for both dine-in and delivery
• Identify and rectify operational faults at the Outlet and implement improvements with Management approval
• Assist in training new staff on all aspects of front of house operations per service standards
• Assist in scheduling manpower to ensure sufficient coverage
• Work with Operations Manager / Outlet Supervisor to identify opportunities for improvement and address faults
• Ensure food and beverages are served with outstanding quality and presentation per recipe guidelines
• Monitor customer feedback on quality and presentation of food and beverages and engage in service recovery as needed
• Perform daily housekeeping and preventive maintenance on service equipment with the team
• Keep systems updated including point-of-sales, own and partner delivery platforms, and music platform
• Ensure the outlet is stocked with necessities including packaging, collaterals and materials

Job description

Job Description & Requirements

• Singaporeans or PRs only.


• Be punctual and presentable at all times


• Manage the service crew with the leadership values set by the Company


• Learn and cultivate the right culture and team spirit within the Outlet and Company


• Report to and support the Operations Manager / Outlet Supervisor in his / her duties in running the Outlet(s)


• Implement workflows and processes to ensure smooth operation of the outlet for both dine-in and delivery


• Identify and rectify any operational faults that occur at the Outlet, implementing improvements (with approval from Management) when necessary


• Assist in training all new staff (part time or full time) on all aspects of the front of house operations as per the Company's service standards


• Assist in scheduling of manpower to ensure that the Outlet has sufficient manpower to operate smoothly and efficiently


• Work closely with Operations Manager / Outlet Supervisor to identify opportunities for improvement as well as an operational fault at the Outlet


• Ensure that food and beverages are served with outstanding quality and presentation adhering to the recipe guidelines and presentation standards at all times


• Constantly check and handle basic customer feedback regarding quality and presentation of food and beverages


• Engage customers and manage feedback, including providing the relevant service recovery, regarding quality and presentation of food and beverages as well as level of service


• Perform daily housekeeping duties including cleaning and disinfecting designated and common areas as well as cleaning and performing preventive maintenance on service equipment along with the team


• Ensure all systems are updated including point-of-sales, own and partner delivery platforms, music platform


• Ensure the outlet is always stocked with the necessities including packaging, collaterals and materials