Agent - Distribution Services

Expeditors; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

Expeditors Singapore is seeking a Distribution Services Agent to support the Supervisor and drive growth of product lines within the district, coordinating with the global network to ensure smooth operations.

You will perform daily customer service activities such as order processing, documentation, shipping coordination, invoicing, and inventory accuracy, while handling customer feedback and escalating issues to supervisors.

Qualifications

• Minimum tertiary education with 2 years related working experience.
• Knowledge of warehousing and logistics operation is an advantage.
• Computer knowledge (MS Word Excel / Word / PowerPoint)
• Customer service skills
• Familiar with customer’s ERP system such as Oracle / SAP (if applicable)

Responsibilities

• Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing, and filing.
• Handle all customers’ feedback, requests, and complaints effectively and upscale/report to superior accordingly.
• Perform and dispatch all invoicing/billing to customer on time.
• Ensure accuracy and proper maintenance of inventory in systems.
• Collect and compile data for measurement of key performance indicators.
• Maintain a current and accurate procedures manual that details the processing requirements for each account.
• Maintain proper documentation of paperwork associated with orders and accounts.
• Take up additional tasks as required meeting the Department needs.

Skills

Customer service

Communication

Education

Tertiary education

Tools

ERP systems

Job description

Job Expectations

Excellent customer service skills

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, \"You'd be surprised how far we'll go for you\", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals


• 350+ locations worldwide


• Fortune 500


• Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

Job Description

Distribution Services Agent is responsible for supporting Supervisor to drive the growth of each product and service within the district as well as driving collaboration with the network.

To perform all customer services activities and operations of assigned customer’s account as to achieve 100% customer service satisfaction.

Tasks and Duties

• Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing, and filing.


• Handle all customers’ feedback, requests, and complaints effectively and upscale/ report to superior accordingly.


• Perform and dispatch all invoicing/billing to customer on time.


• Ensure accuracy and proper maintenance of inventory in systems.


• Collect and compile date for measurement of key performance indicators.


• Maintain a current and accurate procedures manual that details the processing requirements for each account.


• Maintain proper documentation of paperwork associated with orders and accounts.


• To take up additional tasks as required meeting the Department needs.

Job Expectations

Excellent customer service skills

Good communication with excellent interpersonal skills

Pro-active to the entire operational flow and able to work independently to complete assigned jobs.

Eagerness to learn and adaptable to changes.

Qualifications

• Minimum tertiary education with 2 years related working experience. Knowledge of warehousing and logistics operation is an advantage.


• Computer knowledge (MS Word Excel / Word / PowerPoint)


• Customer service skills


• Relevant knowledge in handling customer for specific industry


• Familiar with customer’s ERP system such as Oracle / SAP (if applicable)

Additional Information

**** Only those currently residing in Singapore with a valid work pass status need to apply ****