supervisor at MNZH CONSULTANCY

MNZH CONSULTANCY; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

MNZH CONSULTANCY in Singapore is seeking a Senior F&B Operations Manager to lead the Singapore outlets, coordinating HR and operations to deliver exceptional guest experiences. You will work with senior leadership to optimize recruitment, onboarding, and daily F&B performance.

The role focuses on maintaining safety, hygiene, and profitability while developing a deep bench of unit leaders and driving continuous improvements with R&D and data teams.

Responsibilities

• Oversee day-to-day F&B operations and ensure smooth service across outlets.
• Collaborate with HR to recruit and onboard top-performing teams in Singapore.
• Conduct training and orientation to prepare new managers and staff for success.
• Drive KPIs and revenue targets, monitoring performance daily.
• Manage purchasing, inventory, and supplier relations to optimize COGS.
• Visit units weekly for audits, coaching, and corrective actions.
• Engage with senior management to ensure cross-unit collaboration in SG.

Skills

Staff development

HR coordination

Training & onboarding

Budget & cost control

KPIs & revenue targets

Inventory management

Quality & SOP compliance

Job description

Location: Singapore, S00, SG.

Full time on site position offers great opportunities for career growth.

Roles & Responsibilities

You will handle everything from developing staff and managing unit financials, to ensuring an authentic experience that offers guests a departure from the ordinary. This role is based in the field and works directly with the senior leadership. The Senior F&B Operations Manager will assist the Restaurant Manager in all her/his responsibilities by coordinating and managing the operation of the F&B outlet, ensuring internal and external customer satisfaction, productivity, maximization of revenue and resources, and effective control.

• Work directly with HR to hire the best teams in Singapore
• Conduct training and orientation along with HR support to set up new managers and team members for success
• Build and promote a deep bench of talented unit leaders and team members
• Assist with the creation of Singapore KPIs and revenue targets, and ensure the team is focused on them on a daily basis
• Work with key suppliers and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS
• Visit Singapore units weekly through scheduled visits and detailed analysis
• Coach your team to ensure that each Unit consistently delivers against the quality and health and safety measures
• Be fully engaged in guest feedback loop, and ensure support for the continuous improvement process; work with R&D and the Data analysis team to implement adjustments as required
• Work directly with Senior Management and ensure collaboration across Singapore
• Participate in the daily preparation and unit management as required to ensure the optimal output of meals at the highest quality level

Operational

Responsible for all aspects of outlet’s F&B operations runs smoothly on a day to day basis. Ensure safety and hygiene guidelines are followed. Discuss, review, implement and improve SOP for outlet. Help control labour cost by maximizing allocation and rostering of team members Report on management regarding sales results and productivity. Ensure outlet achieve profitability. Purchases - pricing, quality, ordering, freshness and looking for competitive suppliers. Constantly checking the market trends and competency. Maintain and purchase new F&B equipment

Supervisory

Supervise, lead & motivate the team. Provide and coordinate training and development program for all staff. Monitor employee performance and participate in annual employee performance reviews.