SUPERVISOR

DELICIAE HOSPITALITY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

DELICIAE HOSPITALITY MANAGEMENT PTE. LTD. is seeking a customer-focused restaurant staff member to support front-of-house operations.

You will report to the restaurant manager and assist with daily beverage service, bar duties, and maintaining tables and napkins, ensuring smooth service and a positive guest experience. You will uphold hygiene, food safety, and brand standards while working to achieve sales targets through upselling.

Qualifications

• Committed to delivering high levels of customer service.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Report to the RM and assist with the restaurant's annual operating budget.
• Coordinate daily front-of-house operations including bar duties and beverage preparation.
• Handle telephone etiquette per manager's SOP.
• Maintain product quality and presentation as set by the company and manager.
• Aim to achieve sales targets by upselling beverages and food.
• Ensure hygiene, health, food safety, risk management and a safe environment.
• Assist RM in planning to deliver the business plan.
• Manage inventory: ordering, receiving and stock taking.
• Ensure proper food handling, sanitation and infection control.
• Deliver the brand promise and provide exceptional customer service.
• Know the restaurant/bar menu and their recipes.
• Perform additional responsibilities as requested by the restaurant manager or assigned personnel.

Job description

Key Responsibilities include, but are not limited to:

• Reporting to the RM (restaurant manager) and or his/her assigned personnel working towards the restaurant's annual operating budget.
• Coordinate daily front of the house operations including bar related job scopes; in charge for making beverages, daily chores; setting of table cutleries, folding of napkins, washing, cleaning etc
• Telephone Etiquette: as in accordance with manager's SOP.
• Always ensure and maintain consistency of product quality presentation as set by company and manager.
• To achieve sales targets by upselling beverages/food items and maintaining customer satisfaction.
• Ensures compliance with regulatory compliance for hygiene; health, food safety , risk management and working in a safe environment for all employees and during deliveries.
• Assisting RM working towards the same goal for accountability in planning strategies to ensure that the company business plan is delivered.
• Manage inventory which includes ordering, receiving and stock taking (FSMS-monitoring forms are duly filled daily).
• Ensures proper food handling, sanitation and infection control procedures at all times.
• Always deliver the company brand promise and provide exceptional customer service at all times.
• Must have good knowledge of the restaurant/bar menu and their recipes.
• Performs additional responsibilities, although not detailed, as requested by the restaurant manager/and or his assigned personnel at all times.

Requirements

• Committed to delivering high levels of customer service and providing go-the extra-mile service.
• Ability to work under pressure in a fast-face environment