SUPERVISOR

EAGLE MANPOWER RECRUITMENT PTE. LTD.; Singapore; Vor Ort; SGD 36.000 - 58.000; Vollzeit

Zusammenfassung

Eagle Manpower Recruitment Pte. Ltd. is seeking a Supervisory professional to support restaurant operations and staff management. You will oversee Captains, Service Attendants, Bartenders and Hosts, ensuring service standards and productivity are maintained.

In this role you will lead in the absence of management, drive efficiency, and coordinate training while addressing guest needs promptly to ensure satisfaction.

Qualifikationen

• Experience in coordinating restaurant operations.
• Ability to manage a team and guest relations.
• Strong leadership and communication skills.

Aufgaben

• Assist the management staff in planning, coordinating and managing staff and services.
• Lead a team of Captains, Service Attendants, Bartenders and Hosts.
• Provide strong presence and leadership in absence of management staff.
• Work with staff to minimize wastage and increase productivity.
• Review operating results and identify opportunities to improve performance.
• Ensure cashiering procedures comply with accounting standards.
• Inspect table set-ups and maintain cleanliness and restaurant standards.
• Review reservations and pre-assign tables; handle special requests.
• Ensure wine lists and menus are available and in good condition.
• Conduct pre-shift meetings and communicate daily information.
• Resolve guest issues promptly and professionally.
• Create a teamwork-focused environment with recognition and staff satisfaction.
• Oversee HR responsibilities including hiring, training and succession planning.
• Coordinate staff training as required.
• Maintain daily guest profiles and take necessary actions.

Kenntnisse

Staff supervision

Leadership

Customer service

Training

Operations oversight

Jobbeschreibung

• As Supervisor, your role will be to assist the Management team with the following:
• Assist the management staff in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. Leading a team of Captains, Service Attendants, Bartenders, and Hosts.
• Provide strong presence and leadership amongst the team in absence of management Staff.
• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency.
• Review operating results with the team and identify opportunities to improve performance.
• Monitor all cashiering procedures are processed in compliance with accounting standards.
• Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.
• Review the reservation book, pre-assign designated tables and follow up on all special requests.
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period.
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.
• Take personal responsibility to resolve guest issues.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements.
• Responsible for coordinating training of all staff as required.
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.