SUPERVISOR

PRESTIGE MEDIA MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Prestige Media Management Pte. Ltd. in Singapore seeks a skilled repair supervisor to diagnose and troubleshoot mobile phone issues, oversee repairs, and guide a repair team to maintain high service standards.

You will manage tasks, monitor technicians, and handle complex cases to ensure quality and customer satisfaction. The role requires experience in mobile phone repair, strong hardware/software knowledge, and leadership ability to coordinate spare parts inventory and repair records while

Qualifications

• Experience in mobile phone repair and troubleshooting.
• Strong knowledge of mobile phone hardware, software, and component replacement.
• Experience leading or supervising a repair team is preferred.
• Ability to diagnose repair issues independently and resolve technical problems efficiently.
• Good communication, coordination, and problem-solving skills.
• Responsible, detail-oriented, and committed to maintaining high repair standards.

Responsibilities

• Diagnose and troubleshoot mobile phone hardware and software issues, including screen, battery, charging port, motherboard, and other component-related faults.
• Oversee repair procedures, inspect completed repairs, and ensure service quality and reliability.
• Allocate repair tasks, monitor technicians’ productivity, and provide technical guidance when necessary.
• Handle complex repair cases, technical issues, and escalated customer complaints.
• Manage spare parts inventory and ensure the availability of essential components for repair work.
• Maintain accurate repair records, track job progress, and coordinate customer collection and after-sales services.
• Ensure proper handling of customer devices, tools, and equipment, while maintaining an organised repair workspace.

Job description

Job Description:

• Diagnose and troubleshoot mobile phone hardware and software issues, including screen, battery, charging port, motherboard, and other component-related faults.
• Oversee repair procedures, inspect completed repairs, and ensure service quality and reliability.
• Allocate repair tasks, monitor technicians’ productivity, and provide technical guidance when necessary.
• Handle complex repair cases, technical issues, and escalated customer complaints.
• Manage spare parts inventory and ensure the availability of essential components for repair work.
• Maintain accurate repair records, track job progress, and coordinate customer collection and after-sales services.
• Ensure proper handling of customer devices, tools, and equipment, while maintaining an organised repair workspace.

Requirements:

Relevant experience in mobile phone repair and troubleshooting is essential.

• Strong knowledge of mobile phone hardware, software, and component replacement.
• Previous experience leading or supervising a repair team is preferred.
• Able to diagnose repair issues independently and resolve technical problems efficiently.
• Good communication, coordination, and problem-solving skills.
• Responsible, detail-oriented, and committed to maintaining high repair standards.

We regret that only shortlisted candidates will be notified.