Supervisor

MINYO INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Ha Li Fa Pte Ltd, known for the BoBo brand, is seeking a capable supervisor to lead daily food stall operations, ensuring excellent customer service, cleanliness, and adherence to company policies.

You will manage staff training, handle customer feedback, and coordinate opening and closing procedures in a fast-paced setting, while collaborating with teams to achieve operational goals.

Qualifications

• Experience in a supervisory role managing food stall operations.
• Strong communication and interpersonal skills to foster teamwork and customer engagement.
• Service-oriented mindset with excellent customer service attitude.

Responsibilities

• Engage confidently with customers, colleagues, and other departments to facilitate smooth operations.
• Inspect and maintain cleanliness of the outlet to meet standards.
• Deliver training to staff to enhance skills and ensure procedures compliance.
• Apply company policies consistently in daily operations and resolve feedback.
• Manage opening and closing processes to ensure readiness and security.
• Problem-solve quickly in a fast-paced stall environment.
• Demonstrate passion, energy, and professionalism in all activities.
• Collaborate effectively as a team to achieve goals.
• Work night shifts and public holidays as required.

Skills

Supervisory experience

Customer service

Communication skills

Job description

Company Overview

Ha Li Fa Pte Ltd, established in 1993, operates the "BoBo" brand with a strong presence locally and internationally. It delivers high-quality products through advanced logistics and production, focusing on great taste, strong customer relationships, and memorable consumer experiences.

Job Summary

Lead and supervise daily food stall operations to ensure excellent customer service, cleanliness, and adherence to company policies while managing staff training and handling customer feedback effectively.

Responsibilities

• Engage confidently with customers, colleagues, and other departments to facilitate smooth operations and positive interactions
• Inspect and maintain overall cleanliness of the outlet to meet company standards
• Deliver training to staff to enhance their skills and ensure compliance with operational procedures
• Apply company policies and procedures consistently in daily operationsAddress and resolve customer complaints and feedback to improve service quality
• Manage opening and closing processes to ensure operational readiness and security
• Adapt quickly and think critically to solve problems in a fast-paced food stall environment
• Demonstrate passion, energy, and professionalism in all work activities
• Collaborate effectively as a team player to achieve operational goals
• Work night shifts and public holidays as required to support business needs

Required competencies and certifications

• Experience in a supervisory role managing food stall operations

Preferred competencies and qualifications

• Strong communication and interpersonal skills to foster teamwork and customer engagement
• Service-oriented mindset with excellent customer service attitude
• Ability to learn quickly and adapt to changing situations