SUPERVISOR

328 FOOD MANUFACTURING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

328 FOOD MANUFACTURING PTE. LTD. in Singapore seeks an experienced restaurant operations leader to oversee front and back of house, ensuring smooth daily service and adherence to quality standards.

You will analyze staff feedback, manage supplies, enforce health and safety, control costs, and deliver detailed reports to management.

Responsibilities

• Lead and coordinate front and back of house restaurant operations to ensure smooth daily functioning
• Promote excellent customer service by responding tactfully and professionally to customer complaints to enhance satisfaction
• Maintain strict quality control standards for all food served to uphold restaurant reputation
• Analyze staff evaluations and feedback to identify improvements that enhance customer experience
• Forecast and order kitchen supplies, goods, and cleaning products to meet operational needs efficiently
• Monitor and enforce health code compliance and sanitation standards to ensure a safe environment
• Identify opportunities to reduce waste and lower operational costs without compromising quality
• Generate detailed weekly, monthly, and annual operational reports to inform management decisions
• Train new employees and deliver ongoing training programs to maintain high staff performance
• Troubleshoot and resolve operational problems promptly to minimize disruptions
• Manage administrative tasks including accurate cash handling, credit card transactions, and staff scheduling

Job description

Job Summary

You will lead and manage all front and back of house restaurant operations to deliver exceptional customer service and maintain high-quality food standards. You will analyze staff feedback, manage supplies, ensure compliance, and optimize operational efficiency through cost control and reporting.

Responsibilities

• Lead and coordinate front and back of house restaurant operations to ensure smooth daily functioning
• Promote excellent customer service by responding tactfully and professionally to customer complaints to enhance satisfaction
• Maintain strict quality control standards for all food served to uphold restaurant reputation
• Analyze staff evaluations and feedback to identify improvements that enhance customer experience
• Forecast and order kitchen supplies, goods, and cleaning products to meet operational needs efficiently
• Monitor and enforce health code compliance and sanitation standards to ensure a safe environment
• Identify opportunities to reduce waste and lower operational costs without compromising quality
• Generate detailed weekly, monthly, and annual operational reports to inform management decisions
• Train new employees and deliver ongoing training programs to maintain high staff performance
• Troubleshoot and resolve operational problems promptly to minimize disruptions
• Manage administrative tasks including accurate cash handling, credit card transactions, and staff scheduling