RESTAURANT MANAGER

Ali's Prata; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

Ali's Prata in Singapore is seeking an experienced Restaurant Manager to coordinate daily Front of the House and Back of the House operations, ensuring smooth service and guest satisfaction.

You will lead the team, manage inventory and vendor relations, monitor finances, and uphold sanitation standards while promoting the brand in the local community and at events.

You will train staff, review performance, and implement policies to maintain high standards.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Demonstrated customer service leadership in a managerial role.
• Extensive knowledge of food and beverage, with ability to recall ingredients and dishes.
• Familiar with restaurant management software such as OpenTable and PeachWorks.
• Strong leadership, motivation, and people skills.
• Solid acumen in financial management and cost control.

Responsibilities

• Coordinate daily front-of-house and back-of-house restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond promptly to customer complaints.
• Review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback.
• Manage inventory and estimate future needs for goods and utensils.
• Ensure compliance with sanitation and safety regulations.
• Maintain the restaurant's good image and suggest improvements.
• Control costs and identify waste-cutting measures.
• Create regular reports on revenues and expenses.
• Promote the brand in the local community and through events.
• Train new and current employees on customer service.
• Implement policies to maintain future operations.

Skills

Restaurant management experience

Customer service management

F&B knowledge

OpenTable PeachWorks

Leadership skills

Financial management

Tools

OpenTable

PeachWorks

Job description

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills