Supervisor

ONG MOBILE GROUP PTE. LTD.; Singapore; On-site; SGD 34,000 - 43,000; Full time

Job summary

ONG MOBILE GROUP PTE. LTD. is seeking a Shop Supervisor to oversee daily retail operations, drive sales, and lead a small team in a fast-paced store environment.

You will open/close the shop, manage cash, handle customer escalations, train staff, and coordinate inventory and logistics to ensure a smooth customer experience and reliable store performance.

Qualifications

• Staff management and leadership
• Customer service and conflict handling
• Cash handling and daily cash reconciliation
• Inventory management and logistics coordination
• Sales-focused and target-driven performance

Responsibilities

• Oversee daily retail operations and ensure smooth store functioning.
• Open and close shop, manage cashier duties, and cash in hand.
• Train new retail assistants and monitor staff sales performance.
• Handle customer escalations and resolve complaints promptly.
• Manage stock levels and coordinate transportation when needed.
• Report daily sales, cash position, and banking details.

Job description

A shop supervisor oversees daily retail operations, manages sales targets, trains staff, and handles customer escalations.

Key responsibilities:

• Staff Management & Leadership: Create duty roaster, training new retail assistants and set monitor staff sales performance.
• Daily Store Operations: Opening and closing of shop/stall. casher duty and manage cash in hands.
• Customer Service & Sales: Sales driven and manage customer complaints if any.
• Inventory & Logistics: Stock management and transportation arrangement when necessary.
• Reporting & Admin: Report daily sales and cash position, bank in cash in hand and etc.