SUPERVISOR

JNJ DELIGHTS LLP; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

JNJ DELIGHTS LLP in Singapore seeks an outlet operations lead to oversee daily operations, manage front and back of house, and ensure smooth service.

You will train new staff and continually develop the team, deliver exceptional customer service, address complaints promptly, plan workloads, and report sales and productivity to management.

Responsibilities

• Oversee the daily operations of the outlet for efficient operations
• Oversee both front and back of house operations
• Assist in training of new employees as well as the continuous training of existing staff
• Provide exceptional customer service and lead staff to do the same
• Respond to customer complaints quickly and resolve them effectively
• Plan and assign daily workloads to team members
• Plan team members’ work schedules and compile timesheet
• Report on management regarding sales results and productivity

Job description

Roles & Responsibilities

Oversee the daily operations of the outlet for efficient operations.

Oversee both front and back of house operations

Assist in training of new employees as well as the continuous training of existing staff

Provide exceptional customer service and lead staff to do the same

Respond to customer complaints quickly and resolve them effectively

Plan and assign daily workloads to team members.

Plan team members’ work schedules and compile timesheet

Report on management regarding sales results and productivity