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JNJ DELIGHTS LLP in Singapore seeks an outlet operations lead to oversee daily operations, manage front and back of house, and ensure smooth service.
You will train new staff and continually develop the team, deliver exceptional customer service, address complaints promptly, plan workloads, and report sales and productivity to management.
Roles & Responsibilities
Oversee the daily operations of the outlet for efficient operations.
Oversee both front and back of house operations
Assist in training of new employees as well as the continuous training of existing staff
Provide exceptional customer service and lead staff to do the same
Respond to customer complaints quickly and resolve them effectively
Plan and assign daily workloads to team members.
Plan team members’ work schedules and compile timesheet
Report on management regarding sales results and productivity