SUPERVISOR

DELICIAE HOSPITALITY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

DELICIAE HOSPITALITY MANAGEMENT PTE. LTD. in Singapore is seeking a front-of-house staff to manage daily beverage service, bar operations, and guest interactions.

You will contribute to maintaining consistent product quality and assist in achieving service standards across the restaurant and bar areas. The role requires strong customer focus, the ability to work under pressure, and a commitment to high service levels in a fast-paced environment.

Qualifications

• Commitment to delivering high levels of customer service.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Coordinate front-of-house operations including bar tasks and beverage preparation.
• Maintain hygiene, safety, and compliance with company SOPs.
• Upsell beverages and food to meet sales targets.
• Deliver exceptional customer service at all times.
• Manage inventory and daily stock checks for bar and restaurant.

Skills

Customer service

Ability to work under pressure

Job description

Key Responsibilities include, but are not limited to:

• Reporting to the RM (restaurant manager) and or his/her assigned personnel working towards the restaurant's annual operating budget.
• Coordinate daily front of the house operations including bar related job scopes; in charge for making beverages, daily chores; setting of table cutleries, folding of napkins, washing, cleaning etc
• Telephone Etiquette: as in accordance with manager's SOP.
• Always ensure and maintain consistency of product quality presentation as set by company and manager.
• To achieve sales targets by upselling beverages/food items and maintaining customer satisfaction.
• Ensures compliance with regulatory compliance for hygiene; health, food safety , risk management and working in a safe environment for all employees and during deliveries.
• Assisting RM working towards the same goal for accountability in planning strategies to ensure that the company business plan is delivered.
• Manage inventory which includes ordering, receiving and stock taking (FSMS-monitoring forms are duly filled daily).
• Ensures proper food handling, sanitation and infection control procedures at all times.
• Always deliver the company brand promise and provide exceptional customer service at all times.
• Must have good knowledge of the restaurant/bar menu and their recipes.
• Performs additional responsibilities, although not detailed, as requested by the restaurant manager/and or his assigned personnel at all times.

Requirements:

• Committed to delivering high levels of customer service and providing go-the extra-mile service.
• Ability to work under pressure in a fast-face environment