Submission Officer

BLS International; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

BLS International Services Ltd. in Singapore is recruiting for a client-facing role handling passport processing, visa documentation, biometrics, and related client support. You will assist applicants, manage inquiries, and coordinate delivery logistics while maintaining data integrity in the CRM and adhering to company SOPs.

The position requires attention to detail and strong communication skills, with opportunities to participate in ISO/compliance initiatives and value-added service offerings.

Qualifications

• Document scrutiny and collection of applications for passport processing.
• Biometrics capture (photo and fingerprints).
• Client facing—answering queries and advising applicants.
• Handle cash and bank-related transactions with accuracy.
• Maintain data records and ensure accurate data entry into the CRM with zero errors.
• Coordinate passport delivery administration and logistics.
• Adhere to SOPs and ISO/compliance requirements.
• Promote Value-Added Services to applicants and customers.
• Provide feedback on service quality and user experience.
• Meet turnaround times and assist in new projects or initiatives.

Responsibilities

• Document scrutiny and collection of passport-related applications.
• Process visa applications and support attestation and legalization services.
• Capture biometrics and manage customer queries in person or by email/phone.
• Ensure accurate data entry into CRM and manage logistics for passport delivery.

Skills

Customer service

Communication

Data entry

Attention to detail

Job description

BLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is world’s largest publicly listed Visa & Counselor services company, traded on India’s major stock exchanges (BSE: 540073; NSE: BLS). BLS International offers a comprehensive range of service solutions encompassing outsourced visa processing, document verification, biometrics, attestation, passport services, e-visa solutions, end-to-end solutions in e-governance, digital and retail services. BLS International partners with over 46 client governments and operates across 100+ countries through 50,000+ centres, 9 global training hubs, and 8 global contact centres. Guided by a continued focus on innovation, transparency, and service excellence, BLS International combines cutting-edge technology with robust operational processes to deliver the highest standards of data security and efficiency. Recognized for its proven track record and adherence to global standards, BLS International has been featured among Business Today’s India’s Most Valuable Companies, Forbes Asia’s Best Under a Billion, Fortune India’s ‘The Emerging 100’. To explore more about BLS International’s global presence and comprehensive service offerings, visit www.blsinternational.com.

Job Description:

• Document scrutiny & collection of applications for Passport processing.
• Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
• Biometrics capture (Photo & Fingerprints)
• Client facing – answering queries, advising applicants, managing disputes
• Handle customer/applicant queries personally or else through email, telephone.
• Handle cash and bank-related transactions if assigned and ensure 100% accuracy.
• Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors.
• Ensure all the administration and logistics of passport delivery to Embassy/ applicant / logistic company etc.
• Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.
• Intimate the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.
• Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.
• Ensure that the entire task is completed within the mandated turnaround time.
• Assist the Deputy Manager/Team Lead/Operations Manager in the execution of any new projects and other ISO compliances.
• Ensure judicious use of natural resources.
• Adhere to the environmental health and safety policy/objectives and guidelines of the organization.

Other duties as assigned

• Note: Expect job rotation and shifts will be allocated as per roster and work demand.