Contract Visa Center Operations Officer — Service & Logistics

VFS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

VFS (SINGAPORE) PTE. LTD.

is seeking an Officer - Operations for a 3 to 4 month period to support the Visa Application Centre's day-to-day operations and ensure smooth processing with a professional customer experience. The role covers document scrutiny, data entry accuracy, passport logistics, and adherence to SOPs, while delivering exceptional service and coordinating with the Deputy/Operations Manager on tasks and reporting.

Responsibilities

• Perform document scrutiny and collect visa applications in line with established guidelines.
• Accurately record and maintain application data, ensuring zero errors in system entry.
• Manage passport logistics, including dispatch to consulates, applicants, and logistics partners.
• Ensure all passports are completed within the defined Turnaround Time (TAT).
• Attend to customer/applicant queries via face-to-face, email, and phone with professionalism.
• Promote and deliver Value-Added Services (VAS) to enhance customer experience.
• Encourage applicants to provide feedback and continuously improve service delivery.
• Handle cash and banking transactions with 100% accuracy (where applicable).
• Ensure strict adherence to SOPs, policies and operational guidelines.
• Maintain high standards of quality, accuracy, and confidentiality throughout all processes.
• Support the Deputy Manager/Operations Manager in project execution and process improvements.
• Assist with operational tasks such as scheduling, shift coordination, and reporting as required.
• Promote responsible use of resources within the VAC.
• Adhere to Environment, Health & Safety (EHS) policies and guidelines.
• In our global and diverse customer environment, the ability to communicate with applicants from different background is beneficial.
• Proficiency in additional languages (e.g., Mandarin, Arabic, Japanese, French etc.) would be an advantage to support service delivery to a diverse customer base.

Job description

VFS (SINGAPORE) PTE. LTD.

is seeking an Officer - Operations for a 3 to 4 month period to support the Visa Application Centre's day-to-day operations and ensure smooth processing with a professional customer experience. The role covers document scrutiny, data entry accuracy, passport logistics, and adherence to SOPs, while delivering exceptional service and coordinating with the Deputy/Operations Manager on tasks and reporting.