Student Success & Operations Manager

CPWEALTH HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 65,000 - 100,000; Full time

Job summary

GOLDEN COMPASS SCHOOL is seeking a proactive leader to oversee course registration, training administration, and customer relationships. You will drive student progress, expand the customer base, and ensure operational excellence across programs.

This role emphasizes strong leadership, product knowledge, and strategic stakeholder collaboration. You will supervise financial reporting, monitor student outcomes, and collaborate with the management team to implement growth strategies while

Qualifications

• Bachelor's degree in administration, accounting, or a related field.
• Proficient in Microsoft applications to support administrative and reporting tasks.
• Strong interpersonal and communication skills to effectively engage customers and partners.
• In-depth product knowledge to provide accurate information and support sales efforts.
• Leadership skills to foster teamwork and guide team performance.
• Positive attitude focused on enhancing customer satisfaction and experience.

Responsibilities

• Manage and optimize course registration procedures to ensure smooth enrollment processes
• Supervise training administration for all programmes to maintain compliance and quality standards
• Oversee accounts and prepare monthly and annual financial reports to support organizational transparency
• Generate monthly reports tracking student progress to uphold school procedures and improve outcomes
• Develop and sustain profitable partnerships with key stakeholders to enhance business opportunities
• Lead your team in managing customer and alumni relationships to foster loyalty and engagement
• Resolve customer complaints promptly and effectively to maintain high satisfaction levels
• Communicate product updates to customers to drive sales growth through informed engagement
• Collaborate with the Management Team to develop and implement strategic plans for organizational success
• Expand the customer base by executing upselling and cross-selling strategies tailored to customer needs
• Identify and address individual customer needs to deliver personalized service and solutions
• Analyze competitor activities and adjust strategies to maintain competitive advantage
• Ensure the premises are maintained as a safe and welcoming environment for customers and staff

Skills

Customer engagement

Team leadership

Upselling

Communication

Relationship building

Product knowledge

Education

Bachelor's degree in administration or related field

Tools

Microsoft Office

CRM software

Job description

GOLDEN COMPASS SCHOOL is seeking a proactive leader to oversee course registration, training administration, and customer relationships. You will drive student progress, expand the customer base, and ensure operational excellence across programs.

This role emphasizes strong leadership, product knowledge, and strategic stakeholder collaboration. You will supervise financial reporting, monitor student outcomes, and collaborate with the management team to implement growth strategies while