Education Advisor

CPWEALTH HUMAN RESOURCE PTE. LTD.; Singapore; In loco; SGD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

GOLDEN COMPASS SCHOOL is seeking a capable administrator to manage course registration, training administration, and customer relationships. You will drive student progress, expand the customer base, and ensure operational excellence with a focus on customer satisfaction.

You will maintain regulatory compliance, generate monthly performance reports, respond to customer inquiries, and collaborate with leadership on strategic initiatives to foster growth and long-term success.

Competenze

• Bachelor's degree in administration, accounting or related field.
• Proficient in Microsoft Office applications to support administrative and reporting tasks.
• Strong interpersonal and communication skills to engage customers and partners.
• In-depth product knowledge to provide accurate information and support sales efforts.
• Positive attitude focused on enhancing customer satisfaction and experience.

Mansioni

• Manage and optimize course registration procedures to ensure smooth enrollment processes.
• Supervise training administration for all programmes to maintain compliance and quality standards.
• Generate monthly reports tracking student progress to uphold school procedures and improve outcomes.
• Resolve customer complaints promptly and effectively to maintain high satisfaction levels.
• Communicate product updates to customers to drive sales growth through informed engagement.
• Collaborate with the Management Team to develop and implement strategic plans for organizational success.
• Expand the customer base by executing upselling and cross-selling strategies tailored to customer needs.
• Identify and address individual customer needs to deliver personalized service and solutions.
• Analyze competitor activities and adjust strategies to maintain competitive advantage.
• Ensure the premises are maintained as a safe and welcoming environment for customers and staff.

Conoscenze

Interpersonal communication

Customer service

Sales awareness

Formazione

Bachelor's Degree in administration, accounting, or related field

Strumenti

Microsoft Office

Descrizione del lavoro

Company Overview

GOLDEN COMPASS SCHOOL is a Private Education Institution and WSQ Approved Training Organisation offering university pathway programmes. It equips learners with industry-recognised skills to thrive in a fast-changing world through qualified educators.

Job Summary

Manage course registration, training administration, and customer relationships to drive student progress and business growth. Strategically expand the customer base while ensuring operational excellence and customer satisfaction.

Responsibilities

• Manage and optimize course registration procedures to ensure smooth enrollment processes
• Supervise training administration for all programmes to maintain compliance and quality standards
• Generate monthly reports tracking student progress to uphold school procedures and improve outcomes
• Resolve customer complaints promptly and effectively to maintain high satisfaction levels
• Communicate product updates to customers to drive sales growth through informed engagement
• Collaborate with the Management Team to develop and implement strategic plans for organizational success
• Expand the customer base by executing upselling and cross-selling strategies tailored to customer needs
• Identify and address individual customer needs to deliver personalized service and solutions
• Analyze competitor activities and adjust strategies to maintain competitive advantageEnsure the premises are maintained as a safe and welcoming environment for customers and staff

Preferred competencies and qualifications

• Bachelor's Degree in administration, accounting, or a related field
• Proficient in Microsoft applications to support administrative and reporting tasks
• Strong interpersonal and communication skills to effectively engage customers and partners
• In-depth product knowledge to provide accurate information and support sales efforts
• Positive attitude focused on enhancing customer satisfaction and experience