Student Management Support Officer

V-SWIFT PTE. LTD.; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

V-SWIFT PTE. LTD. requires personnel to support student discipline and safety within a primary school setting. The role involves reporting incidents in English, case management for at‑risk students, and collaboration with teachers and school staff.

Experience in enforcement or uniformed service is preferred, with strong teamwork and ICT skills. The position involves school patrols, investigations, and supporting functions during events.

Qualifications

• Fluent in English for incident reporting.
• Minimum 3 years in enforcement/uniformed service.
• Experience with school-age children and rapport building.
• Experience in a primary school environment preferred.
• Able to work as part of a team and maintain processes.
• Basic ICT skills and data entry in MS Office.

Responsibilities

• Assist the Discipline team in managing student discipline.
• Assist with house visits and follow-up with parents.
• Manage students under in-school suspension and related cases.
• Establish structure for suspension through reflection and transition back to class.
• Patrol school premises to ensure orderliness and safety.
• Be involved in case management for at‑risk students.
• Conduct investigations and prepare incident reports.
• Perform spot-checks on students’ appearance and attire.
• Support discipline during school events and activities.
• Supervise students with additional needs (SwANs) as needed.
• Participate in student management meetings.
• Guide staff on investigations and incident management.
• Handle ad-hoc duties to support at-risk students as assigned.

Skills

Incident reporting

Restorative practice

Teamwork

ICT basics

Tools

Microsoft Office

Job description

The Services required are set out as follows:

Student Management

• Assist the Discipline team in the overall management of the students’ discipline;
• Assist the Discipline team to conduct house visits with school personnel and make follow-up contact with parents;
• Manage students under in-school suspension, missing students and ... etc;
• Establish structure for suspension through reflection and transition back to class.
• Patrol the school premises to ensure student orderliness including routine traffic and canteen duties; free play areas and out of school (neighbouring blocks and playgrounds);
• Be involved in case management for students identified as at-risk
• Conduct investigations as part of case management (e.g. take statement from students, review CCTV footage) and prepare incident report;
• Conduct spot-checks on students’ general neatness in appearance like attire and hair;
• Assist the Discipline team in maintaining student discipline during school functions and activities;
• Supervise / engage students with additional needs (SwANs) - selected case support;
• Participate in student management meetings
• Guide school staff to conduct investigations and manage student incidents/discipline
• Any other ad-hoc duties that work to support the development of at-risk students as assigned by the Authorithy.

Personnel Expectation:

• Engage students in respectful, positive and constructive manner.
• Uphold confidentiality and procedural fairness during case investigations.
• Maintain class orderliness.
• Collaborate effectively with teachers and the Student Management Committee.

The Personnel should have the following skills and experience:

• Able to speak, read and type incident reports in English;
• Shall have minimally 3 years’ experience in enforcement agencies or uniformed service background, to provide comprehensive case management and disciplinary support, via a restorative practice approach;
• Experience with young students and has the ability to build rapport with them and other school stakeholders;
• Experience in a primary school environment and student management experience will be an advantage.
• Experience working as part of a team and able to maintain work processes;
• Basic ICT skills, able to perform data entries and log case incidents in Microsoft Office.