Student Management Officer |School | Jurong West

WSH Experts Pte Ltd; Singapore; On-site; SGD 23,436 - 34,596; Full time

Job summary

WSH Experts Pte Ltd seeks a proactive campus safety and student engagement officer to support incident investigations, supervision, reporting, and parent communications.

The role also covers canteen patrols, morning assembly transitions, campus safety patrols, attendance tracking, support for counselors on long-term absenteeism, and mentoring at-risk students in the SAC.

Responsibilities

• Investigations: Conduct thorough and objective investigations into disciplinary issues, including interviewing students and establishing timelines.
• Restorative supervision: Manage restorative supervision of students serving in-school suspension or after-school detention and ensure they complete reflection journals or restorative tasks.
• Reporting & documentation: Prepare detailed incident reports, analyse offense data and trends, and provide timely updates to the HOD Student Management.
• Stakeholder communication: Act as a key contact point for parents; communicate behavioral incidents, school consequences, and follow-up support plans professionally.
• Canteen patrol & assembly: Monitor the canteen area before school and direct students to the school hall for assembly; log late-comers.
• Campus safety patrols: Conduct regular internal patrols and external patrols; monitor attendance trends and flag chronic cases to school counselors.
• Mentorship: Supervise and run SAC operations; mentor at-risk children with regular check-ins to support behavioral growth.

Job description

The Services required are set out as follows:

1) Incident Investigation & Consequence Management

• Investigations: Conduct thorough and objective investigations into disciplinary issues (e.g., interviewing students, taking statements, establishing timelines).
• Restorative supervision: Manage and supervise students serving in-school suspension or after-school detention. Ensure they remain focused on assigned schoolwork and complete reflection journals or restorative tasks in a structured environment.
• Reporting & documentation: Prepare detailed incident reports, analyse offense data and trends, and provide timely updates to the HOD Student Management
• Stakeholder communication: Act as a key contact point for parents; communicate behavioral incidents, school consequences, and follow-up support plans in a professional and diplomatic manner.

2) Canteen Patrol & Morning Assembly Transition

• Monitor the canteen area before school begins and direct students to the school hall for assembly.
• Manage and log late-comers.

3) Campus Safety & Community Patrols

• Internal patrols: Conduct regular patrols within school grounds during curriculum time (e.g., recess, change of periods) to ensure safety and deter negative behavior.
• External patrols: Perform external patrols around the immediate neighborhood post-dismissal to monitor student conduct.
• Attendance tracking: Manage morning late-comers, document attendance trends, flag chronic cases to school counselors, and support the school with home visits for students with Long-Term Absenteeism (LTA).

4) Student Engagement & Mentorship (Student Activity Centre)

• Student Activity Centre (SAC Operations: Supervise and run daily operations at the SAC during breaks and after school, organising simple recreational activities to build positive rapport.
• Mentorship: Act as a mentor figure for at-risk children; check in regularly to support their behavioral growth.