0411 Student Management Support Officer / Bukit Panjang MRT

ALBEDO DESIGN PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

West View Primary School is seeking a dedicated security and welfare staff to support student safety and well-being during school hours. The role includes monitoring corridors, supervising students during transitions, and assisting with investigations and incident reporting when needed.

You will liaise with teachers and the Student Management Committee, conduct regular patrols, and help uphold a calm, fair environment.

Qualifications

• Experience in youth work, education, counselling, social services or student welfare.
• Experience in security services (SPF/SAF/SCDF) preferred.
• Strong behaviour-management, conflict-resolution and de-escalation skills.
• Good spoken and written English for reports and communication.
• Ability to perform regular patrols and supervise students safely.
• Ability to work independently and maintain confidentiality.

Responsibilities

• Assist with investigations and fact-finding interviews; review evidence and document statements.
• Prepare incident reports and maintain case records; monitor disciplinary trends.
• Liaise with Student Management Committee and Form Teachers on outcomes and follow-ups.
• Supervise in-school/after-school detention and restorative activities; ensure academic engagement.
• Patrol premises during transitions; report safety or behavioural concerns promptly.
• Build rapport and refer concerns to provide early intervention and de-escalation.
• Promote accountability, positive behaviour and respectful student relations.

Skills

Youth work experience

Behaviour management

Conflict resolution

De-escalation skills

Independent working

Team collaboration

Student welfare

Job description

Name of Authority: West View Primary School

Contract Period: 4 January 2027 to 19 November 2027.

Personnel to be deployed at the following hours:

• Mondays to Fridays: 7:00am to 4:00pm or 8:00am to 5:00pm, depending on school needs, inclusive of a one-hour lunch break.
• Estimated service periods: Term 1, 4 January-12 March; Term 2, 22 March-28 May; Term 3, 28 June-3 September; Term 4, 13 September-19 November 2027.
• The school may adjust daily hours with at least one week's advance notice.

Service not required on Saturdays, Sundays and gazetted public holidays.

Requirements:

• Experience in youth work, education, counselling, social services, student welfare or behavioural support is highly preferred.
• Experience in security services, such as SPF, SAF or SCDF, is highly preferred.
• Strong behaviour-management, conflict-resolution and de-escalation skills; a calm, firm, fair and empathetic approach to students.
• Good spoken and written English for communication, accurate incident reports and record-keeping.
• Ability to undertake regular patrols, prolonged standing/walking and active student supervision safely.
• Ability to work independently and collaboratively, exercise sound judgement and maintain confidentiality.

Job Scopes:

The Services required are set out as follows:

1. Assist with preliminary investigations and fact-finding interviews; review authorised evidence, including CCTV, and document student/witness statements.
2. Prepare incident reports and maintain case records; analyse disciplinary trends and update the HOD Student Management.
3. Liaise with the Student Management Committee and Form Teachers on investigation outcomes, follow-up and case closure.
4. Supervise in-school/after-school detention, suspension, corrective work and restorative activities; ensure students engage in assigned academic work and reflect on their behaviour.
5. Patrol school premises and the vicinity as directed, especially during lesson transitions, recess and dismissal; reinforce routines and report safety or behavioural concerns promptly.
6. Build rapport, identify students needing guidance, refer concerns and intervene early to prevent or de-escalate disputes.
7. Promote accountability, positive behaviour and respectful teacher-student relationships through consistent and empathetic engagement.