Student Experience & Enrolment Specialist

Ossia Music School [Aureus Group]; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Ossia Music School in Singapore is seeking a proactive Customer Service Associate to be the primary contact for students and parents regarding lessons, schedules, and payments. You will respond promptly across phone, WhatsApp, email, and other channels, and explain Ossia's programmes and policies.

You will assist with requests, maintain a warm, professional demeanour, support sales activities and events to generate leads and enrolments, and address feedback to ensure timely resolutions within

Qualifications

• Good communication skills.
• Fluent in English (spoken and written).

Responsibilities

• Be the main contact for students and parents on lessons, schedules, and payments.
• Respond to enquiries via phone, WhatsApp, email and other channels.
• Provide information on Ossia's programmes, policies, promotions and procedures.
• Assist customers and ensure enquiries are resolved.
• Maintain a warm, professional customer service approach.
• Conduct and assist with sales activities and events to generate leads and enrolments.
• Address feedback and resolve issues within the team.

Skills

Good communication

Fluent English

Job description

Ossia Music School in Singapore is seeking a proactive Customer Service Associate to be the primary contact for students and parents regarding lessons, schedules, and payments. You will respond promptly across phone, WhatsApp, email, and other channels, and explain Ossia's programmes and policies.

You will assist with requests, maintain a warm, professional demeanour, support sales activities and events to generate leads and enrolments, and address feedback to ensure timely resolutions within