Strategic Workforce Planner

TDCX; Singapore; On-site; SGD 54,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

Coaching and mentoring from experts

World-class workspaces

Job summary

TDCX, Inc. is hiring for an Operations Analyst role in Singapore. You will manage scheduling, support daily resource coverage, and collaborate with Operations to enforce adherence and usage policies.

The role involves collecting and analyzing data to forecast and improve efficiency, and ensuring accurate time tracking in line with company procedures. The ideal candidate has an advanced or bachelor’s degree and at least 2 years of related experience, with strong English communication and the

Qualifications

• Advanced/Higher/Graduate Diploma or Bachelor's degree in any field.
• Preferably with 2 years of related work experience.
• Knowledge of Work Force Management Software is an advantage.
• Ability to perform statistical analysis and produce reports.
• Must be proactive, able to work independently and as part of a team.

Responsibilities

• Manage changes to scheduling to ensure adequate daily resource coverage.
• Work with Operations management to enforce schedule adherence and Aux code usage.
• Collect and process operation data to forecast and improve efficiency.
• Ensure hours are accurately accumulated and categorized per procedure.
• Coordinate with analysts to provide up-to-date statistical day-to-day data.
• Adhere to the Quality Management System and support continuous improvement.

Skills

Statistical analysis

Analytical reporting

English communication

Independent work

Team player

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Tools

Work Force Management Software

Job description

TDCX, Inc. is hiring for an Operations Analyst role in Singapore. You will manage scheduling, support daily resource coverage, and collaborate with Operations to enforce adherence and usage policies.

The role involves collecting and analyzing data to forecast and improve efficiency, and ensuring accurate time tracking in line with company procedures. The ideal candidate has an advanced or bachelor’s degree and at least 2 years of related experience, with strong English communication and the