Workforce Management Expert Malaysia Business Analytics 4-November-2026

TDCX; Singapore; On-site; SGD 54,000 - 85,000; Full time

Benefits offered by this job

Flexible working arrangements

Coaching and mentoring from experts

World-class workspaces

Job summary

TDCX, Inc. is hiring for an Operations Analyst role in Singapore. You will manage scheduling, support daily resource coverage, and collaborate with Operations to enforce adherence and usage policies.

The role involves collecting and analyzing data to forecast and improve efficiency, and ensuring accurate time tracking in line with company procedures. The ideal candidate has an advanced or bachelor’s degree and at least 2 years of related experience, with strong English communication and the

Qualifications

• Advanced/Higher/Graduate Diploma or Bachelor's degree in any field.
• Preferably with 2 years of related work experience.
• Knowledge of Work Force Management Software is an advantage.
• Ability to perform statistical analysis and produce reports.
• Must be proactive, able to work independently and as part of a team.

Responsibilities

• Manage changes to scheduling to ensure adequate daily resource coverage.
• Work with Operations management to enforce schedule adherence and Aux code usage.
• Collect and process operation data to forecast and improve efficiency.
• Ensure hours are accurately accumulated and categorized per procedure.
• Coordinate with analysts to provide up-to-date statistical day-to-day data.
• Adhere to the Quality Management System and support continuous improvement.

Skills

Statistical analysis

Analytical reporting

English communication

Independent work

Team player

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Tools

Work Force Management Software

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Manage changes to scheduling to ensure adequately daily resource coverage
• Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage
• Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate / defined forecasting matrix to improve operation efficiency (e.g. Change of operation start time)
• Ensure hours are accurately accumulated and categorised in a format compatible with company procedure
• Coordinate with other analyst to ensure continuity of coverage and distribution of up-to-minute statistical data about the day
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Knowledge in any Work Force Management Software is an advantage;
• Ability to perform statistical analysis and produce analytical and informative reports
• Must have initiative, drive and work independently with minimum supervision and a good team player.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .