Analytics & Insights Specialist — Flexible Work

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning & development programs

Flexible working arrangements

Job summary

TDCX, Inc. in Singapore is looking for a data analytics professional to provide business insight through metrics, reporting, and KPI variance analysis within our call center and CX programs.

You will prepare daily to monthly reports, develop dashboards in Tableau and Power BI, and help optimize staffing and processes to support profitable operations. Join a global, award-winning BPO with strong learning and development plans and a flexible, supportive culture.

Qualifications

• Advanced/Higher/Graduate Diploma or higher required.
• Bachelor's or equivalent in any field.
• 2 years of experience in data analytics or reporting preferred.
• Proficiency in Tableau/Power BI and data visualization tools.

Responsibilities

• Provide business insight through metrics, reporting, and variance analysis.
• Prepare daily, weekly, and monthly KPI reports and presentations.
• Conduct market analyses to support decision making.
• Develop dashboards and automate reports to improve efficiency and accuracy.

Skills

Tableau

Power BI

Data analysis

Reporting

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Tools

Tableau

Power BI

Job description

TDCX, Inc. in Singapore is looking for a data analytics professional to provide business insight through metrics, reporting, and KPI variance analysis within our call center and CX programs.

You will prepare daily to monthly reports, develop dashboards in Tableau and Power BI, and help optimize staffing and processes to support profitable operations. Join a global, award-winning BPO with strong learning and development plans and a flexible, supportive culture.