Strategic Technical & Sales Training Leader

BYD (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BYD (SINGAPORE) PTE. LTD. is seeking an experienced Technical/Sales Training & Performance Development Executive to drive sales excellence and workforce development across our organisation in Singapore.

The role designs and delivers sales training programmes for pre- and post-sales customer experience, and supports internal staff through coaching to improve workplace culture, productivity and customer-centricity. Weekend NESS training may be required.

Qualifications

• Minimum 3 to 5 years of experience in engineering industry, sales, sales training, customer experience training, corporate training, or learning and development.
• Experience in coaching employees and facilitating adult learning programmes.
• Experience in customer service, retail, automotive, hospitality, banking, or related service industries will be advantageous.
• Familiarity with training needs analysis, course design and performance coaching.

Responsibilities

• Technical Training: Conduct technical training programmes (e.g. NESS) and assessments; support curriculum updates and compliance; weekend training availability.
• Sales Training & Development: Design, source, develop and deliver sales training programmes; train on customer engagement, consultative selling, pre- and post-sales experiences, retention, and negotiation.
• Performance Coaching & Employee Development: Conduct coaching sessions; run workshops on communication, customer service, attitude, teamwork, productivity, leadership; identify gaps and plan development.
• Training Operations: Maintain training records, schedules, attendance and feedback; coordinate with internal departments and external partners.
• Stakeholder Management: Communicate with local and overseas stakeholders; liaise with China HQ; translate business requirements into practical training solutions.

Skills

Coaching

Adult learning

Sales training design

Training delivery

Customer experience

Stakeholder management

Education

Diploma in Business Administration

Diploma in Mechanical Engineering

Diploma in Electrical Engineering

Diploma in Marketing

Diploma in Sales Management

Diploma in Customer Experience Management

Diploma in Learning & Development

Job description

BYD (SINGAPORE) PTE. LTD. is seeking an experienced Technical/Sales Training & Performance Development Executive to drive sales excellence and workforce development across our organisation in Singapore.

The role designs and delivers sales training programmes for pre- and post-sales customer experience, and supports internal staff through coaching to improve workplace culture, productivity and customer-centricity. Weekend NESS training may be required.