Strategic Solutions Designer, Asia Travel Programs

Flight Centre Travel Group; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Flight Centre Travel Group's Asia Solutions Design Consultant role focuses on designing tailored solutions for multinational clients, partnering with Sales, Onboarding and Account Management to create onboarding blueprints and optimize existing programs.

You will guide clients to realize value through SORs, align with stakeholder expectations, and drive commercial outcomes with strategic, technology-enabled improvements across the travel landscape.

Qualifications

• University degree or equivalent professional experience.
• Minimum 2 years in a similar role within corporate travel management or related industry.
• Strong knowledge of end-to-end business processes including GDS, QC, online booking tools and reporting tools.
• Willingness to travel up to 10%.

Responsibilities

• Design Statement of Requirements (SOR) for MNC accounts, ensuring scalability and customization based on client needs.
• Support Sales teams in the RFP process by consultatively defining key recommendations, deliverables and timelines.
• Liaise with internal teams to manage client expectations and recommend alternative solutions where needed.
• Document optimization opportunities for existing clients to drive value-adds and efficiencies.
• Communicate effectively with senior stakeholders both internally and externally.
• Identify and highlight potential commercial opportunities during the Solution Design process.
• Lead discussions in conference calls, workshops and meetings during solution design.
• Manage project deadlines and ensure client-facing documentation is kept updated.
• Qualify and quantify risks within onboarding projects and flag to Project Managers.
• Communicate regional capabilities, limitations and recommendations to the global SDC team.

Skills

GDS knowledge

Online booking tools

Reporting tools

Business acumen

Stakeholder communication

Education

University degree

PM certification (Lean/Six Sigma)

Tools

QC (Quality Control)

RFP support tools

Job description

Flight Centre Travel Group's Asia Solutions Design Consultant role focuses on designing tailored solutions for multinational clients, partnering with Sales, Onboarding and Account Management to create onboarding blueprints and optimize existing programs.

You will guide clients to realize value through SORs, align with stakeholder expectations, and drive commercial outcomes with strategic, technology-enabled improvements across the travel landscape.