Strategic Services Consultant, Scaled Professional Services

EngineersOfAI; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Stripe is seeking a Professional Services role focused on SMB and Commercial segments to drive revenue through paid services and maximize customer success. You will scope engagements, align offerings with user goals, and collaborate with Account Executives to ensure smooth transitions and successful implementations.

The role emphasizes understanding client needs, proposing the right mix of services (free or paid), and building durable relationships with the Sales team to expand Stripe product

Qualifications

• 2+ years of customer facing experience at a leading technology or payments company.
• Experience in pre-sales and sales, as well as contract and SOW development.
• Ability to understand technical requirements and match them to appropriate service offerings.
• Strong judgment in determining which service offering best suits different user segments.
• Experience qualifying opportunities and identifying upsell potential.
• Strong communication skills translating technical concepts for business audiences.
• Experience working cross-functionally with sales, product, and delivery teams.

Responsibilities

• Evaluate user needs and recommend the most appropriate service offering to ensure their success on Stripe (free or paid).
• Drive Professional Services attach for SMB and Commercial users, ensuring they receive appropriate implementation and integration support.
• Collaborate with Account Executives to ensure smooth user handoffs and appropriate service offerings.
• Scope projects accurately to ensure alignment between customer needs and our delivery capabilities.
• Build and maintain strong relationships with the Sales team for effective service alignment.
• Support user success by focusing on increasing Stripe product activations.
• Generate Professional Services revenue through selling packaged offerings.
• Negotiate service contracts and statements of work for paid engagements.
• Monitor customer success metrics across all segments to demonstrate ROI.
• Help shape the evolution of our service offerings based on market needs and feedback.

Skills

Customer facing

Pre-sales

SOW development

Contract management

Technical requirements

Cross-functional collaboration

Communication

Opportunity qualification

Job description

Stripe is seeking a Professional Services role focused on SMB and Commercial segments to drive revenue through paid services and maximize customer success. You will scope engagements, align offerings with user goals, and collaborate with Account Executives to ensure smooth transitions and successful implementations.

The role emphasizes understanding client needs, proposing the right mix of services (free or paid), and building durable relationships with the Sales team to expand Stripe product